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Advisor Support Analyst 

resume-library  |  United States  |  

United StatesUnited States (US)
Information Technology/Other
Work Type:
Work Time:
Full Time


Advisor Support Analyst


Do you have a knack for customer service and a passion for financial services? Is your attention to detail superb? If so, we may have the perfect position for you in our Portfolio Reports and Data Services department.


The department supports and educates advisors and staff as they use our innovative software platform to view client portfolios, including balances, holdings, transaction activity, performance returns, and statements and confirms. The platform offers more than 60 reports, each of which can be run and directed on demand.


In this role, you will act as a lifeline for Commonwealth’s financial advisors as they use our tools, reports, and statements to service their clients. You will also be responsible for ensuring that the data powering these resources is complete and accurate; conducting research and resolving problems in collaboration with our technology provider, product sponsors, and other companies that collect and transmit client account data.


Through our extensive six-month training program, you will become proficient in navigating our three software suites and reports so that you can support our advisors and their staff. Our deep, hands-on training program is self-driven and powered by your curiosity and motivation.


Key Responsibilities 

Serving as a primary point of contact for advisors and staff; providing education and support on the functionality of our software platform (i.e., phone queue, emails, and online inquiry submissions)

Using investigative and problem-solving skills to troubleshoot data issues related to client account and sponsor company information, both proactively and in response to research requests

Recommending solutions for a wide variety of advisor reporting requirements—from practice-level portfolio analysis to helping advisors prepare for client meetings and presentations

Applying your deep technical knowledge to provide timely, complete, and accurate solutions in collaboration with other internal teams, including operational and technical fields

Upholding Commonwealth’s legacy of providing indispensable service—a level of service so satisfying our advisors would never want to be without us

Core Strengths 

Superb attention to detail

Ability to multitask and meet deadlines

Strong problem-solving skills; able to think outside the box

Excellent written and oral communication skills

Strong organizational skills

Confident, team-oriented, and resourceful self-starter

1–2 years of customer service experience or phone skills required

Financial services back-office operations experience required

Additional Skills and Knowledge 

Experience with other client account portfolio reporting systems a plus (e.g., Advent, dbCAMS, Albridge, and Centerpiece)

FINRA Series 7 securities registration or similar license a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves. 


Picture Yourself Here

Imagine keeping company with big thinkers and even bigger doers who share a common purpose to make a profound difference. Figure in an experience-it-to-believe-it culture, massive growth potential, and benefits galore, and you get the full impression. 


We are committed to providing a supportive, equitable environment where you can bring your full, authentic self to your work every day and truly thrive in meaningful ways—personally and professionally. At Commonwealth, everyone plays a part in our success story. And in building a more diverse and inclusive workplace, we are broadening our perspectives and capabilities. Together, our potential is limitless. We invite you to join us on the path to a brighter future!


About Commonwealth

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. J.D. Power ranks Commonwealth “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Eight Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.


Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, so our employees genuinely enjoy coming to work. Our refreshing workplace culture has earned us 43 Best Place to Work awards—and counting. 


The Fine Print

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.


Commonwealth is an equal opportunity employer, making intentional efforts to source the very best talent from all backgrounds.