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IT Service Desk Associate 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3GVM1N
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Information Technology/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

IT Service Desk Associate

Overview:

Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you!



 



The Opportunity:



 



As an IT Service Desk Associate, you will think beyond the world of checklists and standardized answers. You will learn our system's ins and outs and act as a member of the team's ability to solve problems, create efficiencies and serve our internal customers. You will report to the service desk Manager who will aid in your on-the-job training and professional development.



 



The Day-to-Day:



Provide support to computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurations



Resolve complex PC and network problems



Advocate for the end-user and think through the "why" and "how" surrounding issues



Identify patterns and investigate solutions within a Windows 10 and Citrix desktop environment



Your Qualifications:



1+ years' experience in IT and Infrastructure and Operations or experience within an Enterprise Help Desk/Desktop Support environment



Bachelor's degree, technical certifications or combination of education and experience



Experience troubleshooting desktops, laptops (and other mobile devices), and printers



Experience in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework



Experience troubleshooting issues (ServiceNow (SNOW) experience ideal) and use insights to guide improvements



U.S. candidates must be fully vaccinated as defined by the medical community against COVID-19 and provide proof of such vaccination by date of hire



Why Fisher Investments:



 



At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:



100% paid medical, dental and vision premiums for you and your qualifying dependents



A 50% 401(k) match, up to the IRS maximum



20 days of PTO*, plus 9 paid holidays



8 weeks paid Primary Caregiver Parental Leave



Back-up Child Care Program available, offering up to 10 days annually



A cumulative learning and development framework customized for every employee



An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian



We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.



 



*California employees accrue up to 17 days of PTO and 3 days of sick time per year.



FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER