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Business System Analyst 

resume-library  |  United States  |  

United StatesUnited States (US)
Information Technology/Other
Work Type:
Work Time:
Full Time


Business System Analyst


At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.


We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at .


Partners with business line to address business and technology needs and/or deficiencies involving process, products or technology

Build strong relationships with internal partners (such as Core Technology, Risk, Strategy, Product Management, Reporting and Analytics)

Subject matter expert on systems in order to dissect applications and data to identify application defects, deficiencies and areas for improvement

Support business line by investigating operations-related problems/inquiries and recommend, facilitate and implement solutions

Assist with vendor management activities with assigned vendors for the applications owned / supported including, but not limited to upgrades, enhancements, implementations, customer impacts, vendor oversight and management

Support new product and application releases and enhancements, working with Delivery and line of business Support teams

Handle day to day application and product issues, including daily health checks of applications and processes

Own incidents and issues in order to conduct detailed root cause analysis to avoid further impacts and decrease the risk of recurring issues


Bachelor's degree or equivalent experience in relevant field required (e.g. MIS, Computer Science, Computer Engineering, Information Technology Services)

2+ years of experience with application and product support required

2+ years of experience working with Windows Server environment required

2+ years of experience troubleshooting full-stack application, networking, and server infrastructure issues required

Ability to troubleshoot complex technical problems, engaging appropriate teams as necessary required

Excellent customer service skills and ability to build and maintain relationships with internal partners required

Highly organized and detail-oriented self-starter with the ability to cross-train team members required

Strong sense of urgency and ownership when resolving application and product issues required

Outstanding organizational and effective time management skills required

Ability to obtain, analyze and synthesize information from multiple sources required

Superior problem-solving, analytical and critical thinking skills required

Experience with Microsoft development tools (SQL Server, Visual Studio, C#, .Net) preferred

Experience participating in large, complex cross-functional projects preferred

Strong written and verbal communication skills with focus on attention to detail

Ability to develop and establish positive working relationships across the organization preferred

Previous Banking / Financial Services experience preferred