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Business System Analyst 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3GWCUN
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Information Technology/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Business System Analyst

Overview:

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.



Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.



 



We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at .



Responsibilities:

Partners with business line to address business and technology needs and/or deficiencies involving process, products or technology



Build strong relationships with internal partners (such as Core Technology, Risk, Strategy, Product Management, Reporting and Analytics)



Subject matter expert on systems in order to dissect applications and data to identify application defects, deficiencies and areas for improvement



Support business line by investigating operations-related problems/inquiries and recommend, facilitate and implement solutions



Assist with vendor management activities with assigned vendors for the applications owned / supported including, but not limited to upgrades, enhancements, implementations, customer impacts, vendor oversight and management



Support new product and application releases and enhancements, working with Delivery and line of business Support teams



Handle day to day application and product issues, including daily health checks of applications and processes



Own incidents and issues in order to conduct detailed root cause analysis to avoid further impacts and decrease the risk of recurring issues



Qualifications:

Bachelor's degree or equivalent experience in relevant field required (e.g. MIS, Computer Science, Computer Engineering, Information Technology Services)



2+ years of experience with application and product support required



2+ years of experience working with Windows Server environment required



2+ years of experience troubleshooting full-stack application, networking, and server infrastructure issues required



Ability to troubleshoot complex technical problems, engaging appropriate teams as necessary required



Excellent customer service skills and ability to build and maintain relationships with internal partners required



Highly organized and detail-oriented self-starter with the ability to cross-train team members required



Strong sense of urgency and ownership when resolving application and product issues required



Outstanding organizational and effective time management skills required



Ability to obtain, analyze and synthesize information from multiple sources required



Superior problem-solving, analytical and critical thinking skills required



Experience with Microsoft development tools (SQL Server, Visual Studio, C#, .Net) preferred



Experience participating in large, complex cross-functional projects preferred



Strong written and verbal communication skills with focus on attention to detail



Ability to develop and establish positive working relationships across the organization preferred



Previous Banking / Financial Services experience preferred