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Media Systems Analyst 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3HIC2P
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Information Technology/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Media Systems Analyst

Overview:

Named “Most Innovative Agency” by Campaign US, Canvas Worldwide is an independent media agency that provides ingenious solutions for brands looking to challenge the status quo. And as a mission-based agency, our rallying cry, Make Yourself Uncomfortable, is our team philosophy to push outside our comfort zones to solve problems in new ways – because there can be no greatness without enduring a bit of discomfort.



 



Of course, it’s not all pushing ourselves to the limit. Canvas is also singularly focused on creating the best workplace experience for employees. For instance, we outpace the industry on diversity and inclusion AND have held more than 150 virtual events over the last year to keep our team united (from comedy shows and meditation sessions to happy hours and professional development workshops). So, if you’re bold enough to Make Yourself Uncomfortable… then we want YOU to come work for the most innovative agency in the country!



 



Working with the entire Canvas team, the analyst will support media planning, stewardship, and DRTV toolsets ensuring stable operation and providing valuable support to the agency.



 



The Systems Analyst is responsible for executing procedures to test, implement, support and maintain media applications and the resident data.



 



The focus of this position is to provide excellent client service, training and support including promotion and championing of core applications, provide support for new releases, actively participating in user acceptance testing, lead end user training sessions, assist teams throughout the implementation process, provide end user support and gather requirements for new services, systems and partnerships. 



Responsibilities:

Support & Training



Become an expert end user of the agency’s media applications. Develop in-depth and comprehensive knowledge of available functionality, champion the products.



Provide excellent client service to our user base, actively working to provide solutions to business challenges.



Analyze the cause of all problems and either provide End Users with a solution, workaround, or escalate the issue as necessary.



Verify, manage, track and regularly communicate the status of issues reported between the user base and appropriate vendors.



Conduct basic and advanced hands-on training sessions for End Users and be the primary point of contact; providing daily support, troubleshooting, configuration, installation and Super User training for media applications.



Address daily and weekly needs for Performance Media team with a focus on DRTV, log automation, and customer performance data.



Testing & Documentation



Actively participate in the evaluation and testing of new releases. Work to engage and guide users to test new releases of applications within the program.



Provide support during new releases and communicate new release information to the user base, providing training and end user documentation on new features.



Regularly update end user documents.



Qualifications:

Minimum 3 years industry experience



Ability to investigate and understand user and client needs



Strong interpersonal, communication and administrative skills



Knowledge with Mediaocean, Nielsen and other industry standard tools



Communication skill with knowledge of media language/vocabulary



Salary and Benefits



 



Competitive salary. Generous benefits including health coverage, unlimited PTO and matching 401(k)



 



Canvas Worldwide is an Equal Opportunity Employer



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.