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Guest Services Event Staff | Donald L Tucker Civic Center (Florida State U) 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3I8L53
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Events/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Guest Services Event Staff | Donald L Tucker Civic Center (Florida State U)

Overview:

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere



 



Spectra, an industry leader in sports, entertainment, and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at 



Responsibilities:

Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor



When gates open, welcome our fans with a great smile and helpful attitude



Scan event tickets ensuring that the proper ticket is being used to gain entry



Assist fans in locating their ticketed seats



Being alert and proactive to potential hazards and reporting incidents when they occur



Monitor your assigned area for issues and opportunities to make lasting memories for our fans



Respond to all guest concerns/complaints promptly and in a professional manner



Assist guests in ADA accessible seating sections



Enforce all building policies and procedures to ensure a safe environment for all guests



Manage the foot traffic flow of large crowds



Check identification of guests to verify age requirements for purchase of alcohol.



Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.



Qualifications:

Experience in a hospitality or entertainment environment is preferred



You must love working with and helping people.



Ability to stand for long periods of time.



You must be able to maintain a POSITIVE attitude while handling difficult situations.



Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.