BUYING - SENIOR ACCOUNT MANAGER (LIFESTYLE) Reporting to: Head of Partner Management Base: Borehamwood, Hertfordshire About us Buyagift.com and Red Letter Days are the UK Brands for Smartbox Group.
We are the UK’s leading gift experience provider.
Our core focus is to deliver happiness to our customers, suppliers, staff and retail partners.
We aim to do this by providing industry leading products.
We have been part of the Smartbox Group since 2009 - the world’s largest provider of experiences.
Across Europe a Smartbox Group experience is purchased every five seconds The iconic Red Letter Days brand was added to our portfolio in November 2017 - adding additional complexity and challenges to our supplier partnerships strategy.
About the role The Senior Account Manager role sits within the Buying - Partner Management team and will be Reporting to the Head of Partner Management.
As a Senior Account Manager, you will be responsible for best in class partner experience and partner service.
You will ensure a defined group of large and VIP partners provide our customers with an excellent experience and drive partner business volume through identifying new product opportunities, cross selling and upselling.
You will be managing partners in our Lifestyle category including Spa, Gourmet, Days out and Short breaks.
As a Senior Account Manager, you will demonstrate leadership within the Partner Management Team through excellent negotiation and relationship management skills and by assisting the Partner Relations Manager in the delivery of business projects as required.
We are passionate about what we do - and we expect you to be too Key Responsibilities include: Meet/exceed KPI targets both for engagement, new product development and customer satisfaction for a portfolio of large and VIP clients Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction Deliver strategy and tactics to reduce partner and product churn Secure best in market exclusive offers from partners Use professional negotiation skills to deliver improved margins from within your allocated client base Proactively monitor the trading performance of allocated accounts and identify and deliver product opportunities to deliver year on year growth Use the established Salesforce system to ensure accurate records are kept Assist the Head of Partner Management where required in the delivery of business projects And now a bit about you: You are an accomplished account manager with a track record in developing new commercial opportunities with large businesses in the hotel/restaurant/leisure industries with at least 3-4 years in account management.
You have a logical, analytical approach to numbers, can quickly identify insights and their resulting actions necessary to make a difference You are a persuasive negotiator, able to develop strong partnerships and deliver excellent commercial outcomes You have extensive experience of managing large business accounts and are comfortable with meeting and presenting at senior level You enjoy working in a fast-paced environment with clear deadlines and targets for you and team You have a minimum of five years account management or sales experience Ideally, you are an experienced user of Salesforce Our mission To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.
Our vision To reach a stage where there is never a reason for a customer to buy an experience from anyone else.
To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.
Disclaimer: In applying to this position, you consent to Buyagift Plc to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.
Due to the high volume of applications it will not be possible to respond to unsuccessful candidates.
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