Job Description - Human Resources Business Partner - CRB/IRR (1900010I)Job Description Human Resources Business Partner - CRB/IRR 1900010IReporting to the HR Generalist Lead, the HR Business Partner provides a variety of HR services; delivering a positive and constructive colleague and manager experience.
This role will be the primary point of contact for the Corporate Risk & Broking as well as Investment Risk & Reinsurance segments in North America.
The HR Business Partners is responsible for ensuring that service delivery operates within defined service levels for timeliness, quality and cost; and, ensuring compliance with country/jurisdiction laws and regulations for business as usual and for integration/ harmonization subsequent to any merger/acquisition/transfer of undertaking.
In collaboration with other Regional HR Delivery teams and with Global HR Operations, Talent Advisors and Centers of Excellence, the HR Business Partner provides seamless colleague experience utilizing the technology enabled tiered HR support model and global processes.The Role■ Role model for the delivery of HR services through the HR operating model and a strong performance culture in local jurisdiction/country.
■ Coach people managers to undertake their responsibilities as described in the HR Service Catalogue, utilizing global HR technology, global processes and the tiered HR support model.
For example, the implementation of global human resource processes for performance management and compensation planning.■ Support the implementation of inclusion and diversity strategy and initiatives in-country; initiated for Willis Towers Watson globally and by the business locally.
■ In partnership with legal and compliance functions, monitor the regulatory environment to ensure ongoing compliance; recommending and implementing change as required.
Where applicable, maintain employment documentation such as handbooks and standard employment contract terms in collaboration with company and local employment law function.■ Ensure that HR delivery activity complies with all company employment practices and applicable country/jurisdiction laws and regulations; for business as usual and for integration/harmonization subsequent to any merger/acquisition/transfer of undertaking.
Ensure that inclusion and diversity is promoted and underpins all HR service delivery.■ Give support to COEs to implement HR services, identifying and handling exceptions specific to country, and providing input to initiatives/process that includes the communication and engagement requirements.
Where applicable, ensure that benefit programs are administered and maintained in accordance with the company benefits governance processes.
Undertake activities related to global mobility services, supporting the COE to achieve a streamline process for the assignee/transferee and the managers.■ Take responsibility for the development of own capability, supported by people manager, and for sharing ideas for continuous improvement in the function.
Where responsible for other HR Generalists and/or HR Administrators, ensure these colleagues are coached and provided with access to tools, training and information to enable excellent service execution and their own personal development.Key Performance Indicators■ Quality of service; compliance with requirements and standards; client satisfaction surveys, lifecycle metrics.■ Cost to service target population and contribution to continuous improvement in global cost structure.■ Team culture and colleague development; collaboration and engagement across the HR function.■ Delivery through measurements of timeliness and responsiveness, avoidance of query escalation and/or employment disputes.
The Requirements■ 7-10 years of experience within a Human Resources function of an organization that delivers a breadth of HR services to colleagues and managers, preferably within the insurance or financial services industry ■ Demonstrated ability to achieve the effective delivery of HR services through disciplined execution and through fact-based decisions in a growing/changing business environment.
CompetenciesCollaborative approach, confident communicator, flexible and-client focused, and a strong work ethic.
In-depth knowledge of human resources policy and practice, and ability to quickly understand jurisdictional regulations/legislation.
Proactive in identifying opportunities to educate business leaders/managers/colleagues on evolving processes.
■ Business Acumen■ Drive for Results■ Learning Agility■ Organization Acumen■ Data Judgement■ Problem SolvingWillis Towers Watson is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Equal Employment Opportunity: Know your rights.
Job: Human Resources Primary Location: United States-Virginia-Arlington Other Locations: United States-Pennsylvania-Philadelphia, United States-Illinois-Chicago, United States-Tennessee-Nashville Schedule: Full-time