318439BRArea Solutions Manager (MLO)Retail Banking - OtherMA - Boston, MA - BurlingtonUnit Mgr IAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
As an Area Solutions Manager within PNC's Retail organization, you will be based in Boston, MA.MA - BostonRegularFull TimeGenerates new consumer and business opportunities and drives all aspects of location(s) performance, including individual expectations for outside business development.
Demonstrates PNC's values through active involvement in community organizations in a leadership capacity.
Builds a high performing team through the attraction, on-boarding, coaching and development of location team members.
Builds market share, revenue and loyalty through proactive interactions with clients.Develops and oversees the execution of strategies for one or more locations in a market to actively acquire new clients and ensure business results are met.
Focuses on bringing PNC's products and services to the client through a varied set of event types.
Enhances PNC's involvement in community relations by understanding the market's growth strategy and managing a network of senior internal and external partnerships.
Responsible for managing two or more Solutions Center Managers.Leads effective problem resolution.
Accountable for the successful, appropriate, and timely resolution of issues.
Identifies trends negatively impacting customer experience and collaborates with appropriate partners for resolution.Drives the employee experience.
Inspires, motivates, develops and grows team members and supervisors.
Leads change efforts and owns all outcomes.
Leverages reporting and sales tools to proactively identify and successfully convert promotional sales opportunities.Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential risk.Selling and/or observing at non-PNC locations requires reliable transportation and ability to lift and carry as follows: - Transportation: Managers must have access to reliable transportation (in most locations, use of public transportation or ride sharing services is not sufficient) to perform the following requirements: -Travel on average to 2 4 activation/on-sites sites per day with promotional materials (see below).
Daily travel distance can exceed 50 miles but will be limited to a defined geographic sales area.
-Work locations and times are generally set in advance, however, are subject to change at any time.
-Managers work at the activation/on-sites sites without other PNC employees at least 30- of the time.
- Lifting and Carrying: -Managers are required to lift, carry and transport items that weigh up to 25 pounds each.
-Items to be lifted, carried and transported include up to three large boxes of marketing materials, collateral, and other similar items as required.Builds Winning Teams - Working ExperienceDevelops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity.Leads Effective Change - Working ExperienceRecognizes the need for, takes personal accountability to adapt, and leads others through organizational change.Drives for Results - Extensive ExperienceDemonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.Establishes Vision and Purpose - Working ExperienceCreates a compelling vision of the future and translates it into action, linking others' contributions to the success of PNC.Manages Risk - Working ExperienceAssesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.Customer Focus - Working ExperienceKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.Effective Communications - Extensive ExperienceUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities - Extensive ExperienceKnowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management - Extensive ExperienceUnderstanding of the importance of being able to leverage external resources when required and ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving - Extensive ExperienceKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Prospecting.
- Extensive ExperienceKnowledge of and the ability to identify and engage potential opportunities in the market.
Build relationships and create opportunities.
Plan, strategize and target the right industries.
Create value propositions with impact.Customer Experience Management.
- Extensive ExperienceImplements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.Tech Savvy - Extensive ExperienceAdvise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.Sales Management - Extensive ExperienceDevelops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness.
Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet.
Drives sales teams to build a strong pipeline of prospects and clients.Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.Roles at this level typically require a university / college degree, with 3 years of industry-relevant experience.
An operations or production environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Amanda NakamuraPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law