VideoVoice Engineer Location Horsham, PA Duration Full-timePermanent In this role, you will be responsible for providing the coordination and management of multimedia conference equipment (video conferencing, audio visual, web, streaming, etc.).
This includes conference room equipment (Cisco Codecs, Crestron, Extron, cameras, Air Media, etc.), video conference call preparation, special support requests, equipment and VOIP network troubleshooting as well as general technical and operational support.
You will be responsible for the facilitation and execution of audio-visual and conferencing requests including Quarterly Broadcasts.
The engineer will support engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIPIP-PBX telephone systems and services, both internally and those integrated with Cloud based services.
Proven experience in deployment and maintaining AV Technologies and CUCM.
IPT networking experience technical proficiency in LAN, WAN, Network Management, and Security.
Knowledge of DHCP, DNS, Windows environments.
Ability to handle several projects simultaneously Responsible for implementing and maintaining all aspects of the AV and IPT network infrastructure (i.e.
Provide AV and IPT architecture and design for data center and site deployments Responsible for resolving Cisco Expressway, TMS, CMS and Cisco UC Manager 11.x VOIP business problems through research, installation and customization, network administration, and network management support.
Provide on-call operational level support for all aspects of the AV VOIP hardware and software.
Manage and set priorities for the architectural design, maintenance, development, and evaluation of all network infrastructures, including LANs, WANs, VMs, Internet, intranet, security, wireless implementations, and so on.
Provide Tier 3 Team escalation and interface wVendors to resolve all issues as needed Define and maintain SOPs and quality standards Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
Qualifications CCNP Voice or CCIE certified or equivalent work experience.
Experience with Cisco Expressway, TMS, CMS Expert knowledge of Cisco Unified Communications Manager Version 10.x and 11.x Expert knowledge of H.323 protocols and Session Initiation Protocol (SIP) In depth technical skills for Cisco Unified Communications equipment including UCCX, Finesse, CER, Call Manager and CUPC Extensive experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V10.x, and 11.x) and Express (v10.x and 11.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc.) Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting Must have experience Unity voice mail, 2811 ,VG224, SIP, Cube, Jabber, Video, FXO infrastructure 8 years experience managing, developing and delivering strategic Cisco Unified Communications platforms.