DataStaff is currently seeking to fill a 6 month position for an IT Support Specialist with one of our direct clients in Raleigh, NC.
This position provides remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment.
This position supports the deployment, relocation, and upgrade of end-user hardware, and provide timely and effective issue resolution and request fulfillment.
Position typically requires stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Exerting up to 50 lbs of force occasionally, andor up to 20 lbs of force frequently, andor up to 10 lbs of force constantly to move objects.
Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.) frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.) moderate exposure to hazardous materials (such as chemicals, blood and other body fluids) frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment) frequent exposure to extreme temperatures, inadequate lighting and movement restrictions and moderate exposure intense noise or travel.
Job Duties Responsibilities Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience Performs hardware installations, repairs, maintenance, software installations and upgrades Recommends process changes that improve the implementation, maintenance, and support of end-user equipment and software Maintains documentation for each incident or request, and escalates complex problems to the next level of support Takes responsibility for follow-up services or problem escalation Coordinates vendor repair services for onsite and offsite work Diagnoses errors or technical problems, and determines and implements proper solutions Provides end-user training as required Effectively works with customers, service desk and technical services personnel Builds positive relationships with customers Required Skills 2 years IT Service Management experience 2 years End-user computing technologies experience 2 years Strong organizational skills and very detailed oriented 2 years IT Technical support experience 2 years Proficiency in Microsoft Windows and Office applications 2 years Active Directory management experience Desired Skills Demonstrates a customer orientation Manages and prioritizes workload Proficient in Microsoft Windows and Office applications Technical support experience with Apple products Creative problem-solving ability ITIL Framework experience IT Service Management (ServiceNow experience a plus) End-user computing technologies Active Directory management Strong organizational skills and very detail oriented Innovative and results orientated Effectively communicates orally and verbally Works well and collaborates with others Ability to diagnose issues with complex systems and quickly provide guidance Vendor management Microsoft, A, ITIL certifications Associate's Degree in Information Technology or a directly related field AND 2 years of related technology support experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
This position is available only as a W2 position with a competitive benefits package.
DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave.
As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.