Business Director - Legal Customer ResiliencyJob ID R76696Updated date 05/31/2019Location Richmond, Virginia; McLean, VirginiaWest Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, we’re building a leading information-based technology company.
Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued.
We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.
We elevate each other and obsess about doing the right thing.
Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
Together, we are on a quest to change banking for good.Business Director - Legal Customer ResiliencyAs a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges.
You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line.
And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.Capital One uses the legal system to influence able, but not willing, customers to pay debts that they owe.
This Business Director will develop and deliver strategies that increase efficiency and effectiveness in our process, while ensuring that we are extremely well-managed and treat our customers with dignity and respect.
Specifically, they will be responsible for Business Analyst and Product Manager teams that drive the analytical and product agenda for our Legal program.
Work will include 1) Driving segmentation choices to ensure the customers in Legal are able, but not willing (with large focus and cost-reduction opportunities) and 2) Ensuring error-free operational execution tech design, system and process changes (again, with focus and financial opportunities).Specific responsibilities include, but are not limited to:- Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands- Leadership: May manage and develop multiple analysts.
Coaching and mentoring associates with a goal of developing and retaining talent at Capital One- Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics- Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.
Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies- Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis- Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy.
Oversee multiple projects and programs concurrently- Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability- Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics.
Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management- Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.
He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills- Clear results orientation: display an intense focus on achieving both short and long term goals.
He/she should be able to drive and execute an agenda in an uncertain and fluid environment- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
Previous consulting experience is a plusBasic Qualifications:- Bachelor’s Degree- At least 5 years of experience in analysisPreferred Qualifications:- Master’s Degree- 2 years of experience in financial services- 1 year of experience in consulting- 3 years of experience in people managementCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies pleaseCapital One is an equal opportunity employer committed to diversity in the workplace.
Capital One promotes a drug-free workplace.All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.No agencies please.
Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalone.com.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One’s recruiting process, please send an email to Careerscapitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.