Customer Services Inspection Manager My client are a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service.
We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase.
We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our North East Regional office reporting to the Regional Customer Services Manager.
You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant newly built residential homes and ensure the on-going quality of all Homes post completion.
Liaising with sub-contractors to pass on work that cannot be completed by yourself Dealing with customers in their homes Correcting defects within the properties You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
Ability to communicate to people at all levels Knowledge of NHBC Technical Requirements/Guidelines.
A strong understanding of Microsoft Word and Excel is required with good administrative skills Previous experience working as an Assistant Site is beneficial.
Excellent Customer Service skills