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Customer Service Advisor - Travel 

adzuna-uk  |  United Kingdom  |  

United KingdomGlasgow, Lanarkshire
£19,200.00 per Annum
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Work Type:
Work Time:
Full Time


Our client is an international private tour provider, operating in over 160 countries worldwide.

Due to recent growth they are looking to add to their existing team at their cutting edge and vibrant Glasgow’s city centre office.

To be a successful Customer Service Advisor we are looking for outgoing, mature and professional individuals who have a passion for travel and enjoy interacting with customers.

We will consider all backgrounds, but we are particularly interested in candidates from a Travel, telephone or online customer service background.

Positions are limited so please read the advert thoroughly and send your CV asap or call the number below directly.

What will you get? Working hours: 9am to 5pm Monday to Friday - You are required to work certain scheduled weekends (5 day working week - 8 hours per day) Health Insurance for you and your family Subsidized gym membership Opportunity to travel to and work from other offices around the world Annually you will receive 500USD towards a tour of your choice Free 'healthy snacks’ available daily Staff breakout area and canteen Career progression - ability to grow into a supervisory role or sideways into other departments or business areas Personal Laptop and equipment provided 28 Days Paid Holiday Annual salary reviews Help with Education programme Structured training provided Walking distance from both Central and Queen street station What are we looking for? Call centre, telephone based or face to face customer service backgrounds are all considered Experience from travel industry is desirable but not absolutely necessary - experience of working abroad, speaking a second language, personal travel abroad is all advantageous High level of computer and internet literacy required Mature, upbeat and enthusiastic personalities - you must be able to hold a professional conversation Well mannered, articulate and smart individuals - able to think 'outside the box’ rather than just following a script You must demonstrate a stable working history in your CV or have reasonable reasons for leaving roles in the short term Ability to work on your own initiative, independently and be self-motivated Listening skills, showing empathy, building rapport, asking appropriate questions - you must be well versed in how to deal with customer enquires Applicants who are looking for a longer term career rather than a short term role You MUST be both fluent and clear in your spoken and written English You MUST have proficient computer and internet skills What will you do? Provide front-line customer support to travellers through phone, chat and email Process customer payments and book tours over the phone with accuracy Engage and built rapport with customers providing an industry leading service Screen all incoming email in accordance with business best practices Address customer concerns with empathy and tact whilst maintaining a professional approach Cancel, rearrange or amend bookings in accordance with company policies Provide tailored tour options that fit in line with customer wants and needs Be customer centric - treat each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer How to apply? Apply to this position by sending your CV via the apply fuction below ASAP.

Please hurry as positions are limited.