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Resolution Centre Supervisor 

cv-library Listing Owner's Avatar  |  United Kingdom  |  

United KingdomWarwickshire, United Kingdom
Public Sector & Government/Other
Salary range:
£25,566.00 - £30,195.00 per Annum
See calculations
Work Type:
Work Time:
Full Time


Resolution Centre Supervisor Stratford initially then moving to Stuart Ross House, Warwickshire Permanent Contract Full Time   The closing date for this post is 12 noon on Thursday 22nd August 2019. Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to supervise the performance of the Resolution Centre and ensure that a high quality service is delivered to members of the public, police officers and partner agencies. Main Responsibilities: To manage the investigation of criminal offences and ensure that National Standard of Incident Recording (NSIR) and National Crime Recording Standards (NCRS) are met and that qualitative measures are achieved and maintained though robust QA and audit processes. To oversee effective management of contact from members of the public (including quality of calls, creating incidents, crime records and other criminal investigations) through various channels of communications to determine the most appropriate level of response. To ensure the provision of appropriate support at the pre-charge stage for victims and witnesses, in line with the Code of Practice for Victims and the Witness Charter. To act as an initial point of contact for internal and external complaints. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Experience/Skills: Knowledge: 5 A-C grade GCSE’s (or equivalent) including English Language Level 3 Supervisory qualification, or equivalent (e.g. CMS) Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules Experience: Experience of criminal investigation processes. Substantial supervisory experience within a high pressure customer service environment. Significant experience in supervising and motivating teams to achieve targets and meet standards. Proven ability to mentor, tutor and coach staff. Key Skills: Proven ability to work to strict deadlines managing a high and diverse workload Excellent oral and written communication skills Competent in the use of IT including Microsoft packages or equivalent   Special Conditions: Shift working including weekends and nights Exposure to disturbing/unpleasant images or tasks Wearing of uniform   We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks