We look after our customers this is critical to the success of our business.
The aim is to look after customers so we retain their business on an ongoing business.
We have a Customer Service Department that is split into a number of different areas.
This ensures that all customers receive a first class service at all times.
The Person To be a successful Customer Service Advisor you need to be; Enthusiastic and be able to demonstrate this within a capable manner Focused on delivery and ensuring that all questions are answered competently and all problems are resolved Able to resolve a customer’s query and offer suitable solutions Polite and be able to demonstrate empathy towards a customer’s situation when needed Self motivated and possess the ability to work towards targets such as the numbers of emails and calls handled, error rates and cross selling to name a few An excellent communicator and be able to demonstrate this both verbally and written Whilst it is advantageous that you have some experience of dealing with customers in a call centre environment, we offer every new employee full training and so, providing you demonstrate some core qualities during the Interview Process, we will offer you an opportunity in this area of the business.
The key qualities that we are looking for include; The ability to communicate clearly and concisely both written, verbally, face to face and using the telephone Some experience of using computers and programmes such as Outlook, Word and Excel Being able to keep calm and demonstrate that you are actively seeking to resolve a customer's issue, concern or problem