Build expert and dynamic knowledge of company products and services.
Research information using available resources to satisfy customer inquiries.
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, productreturns, and warranties.
Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible.