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Hospital Home Care Liaison 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XIC8W
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Care/Homecare
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Hospital Home Care Liaison

OVERVIEW:

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.  Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage 



 



Connect with us!            



JOB INFORMATION:

Summary



We are seeking a dedicated Liaison to join the Rotech team. In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services.



 



Essential Duties and Responsibilities



Always acts in an ethical and legal manner when making visits to referral sources



Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.



Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up



Creates and maintains constructive working relationships with management and staff



Goes ‘the extra mile’ in order to exceed customer needs



Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.



Maintains a high level of satisfaction with patients, referral sources, and location employees



Performs other duties as assigned



Supervisory Responsibilities



None



QUALIFICATIONS:

Employment is contingent on



Background investigation (company-wide)



Drug screen (when applicable for the position)



Valid driver’s license in state of residence with a clean driving record (when applicable for the position)



Education and/or Experience



Associate’s Degree from an accredited college or an equivalent combination of education and directly-related experience is required



One to three years’ customer service and billing experience in DME or healthcare environment



One to three years’ of related prior work experience in a team-oriented environment



Skills, Knowledge and Abilities



Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner



Effectively and confidently present products and services with a high degree of professionalism



Helpful, knowledgeable and polite while maintaining a positive attitude



Interpret a variety of instructions in a variety of communication mediums



Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)



Maintain confidentiality and practice discretion and caution when handling sensitive information



Mechanical aptitude with ability to learn



Medical terminology



Multi-task along with attention to detail



Self-motivation, organized, time-management and deductive problem solving skills



Work independently and as part of a team



Physical Demands



Contact with patients and equipment with potential exposure to contagious pathogens



Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.



Regularly travel via personal vehicle and occasionally via airplane



Requires close vision to small print on computer and or paperwork



Requires sitting, walking, standing, talking or listening



Machines, Equipment and Technical Abilities



Email transmission and communication



Internet navigation and research



Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.



Office equipment; fax machine, copier, printer, phone and computer



Remote access interface and communication



Understanding use of all applicable home medical equipment and supplies



Work Environment



Office, warehouse and hospitals



Travel via automobile required to patient’s homes, referral sources and meetings



May be required to use a personal vehicle for business activities with reimbursement according to Rotech’s policy



ROTECH INFORMATION:

Benefits



401k



Medical, Dental and Vision



Life Insurance and Disability



Generous Paid Time Off and Paid Holidays



Employee Discount Program



Employee Recognition program



Mileage reimbursement



Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, .  We appreciate your interest in Rotech Healthcare Inc.



 



Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE