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Mgr Housekeeping 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Mgr Housekeeping

Why us?:

At The AC Portland Downtown, we believe in delivering memorable and engaging experiences by providing modern quality fuel by our passion for the beauty and progressiveness of the City of Portland. Nestled in the heart of the city and comfortably surrounded by classic neighborhood entertainment, shopping, historic waterfront, and fine arts. The AC Portland Downtown is recruiting a Housekeeping Manager to elevate and enhance our management team


When guests walk into any of our rooms, we take pride in being able to offer the comfortable feeling of home away from home, be it for a night or a week. Crisp, pressed linens, perfectly placed pillows, and a sparkling view of the city. Every detail quality drive step adds to an experience our guests feel their own. Our commitment to cleanliness lets them know they’re in good hands while staying with us and visiting the city. The impact you will help create for our guests becomes even more significant when those experiences add up and create a loyal returning customer.

Job Overview:

The Housekeeping Manager assists our leader in managing associates’ and ensuring the standar cleanliness and sanitation of the guest rooms, public areas, laundry, and other assigned areas based on business demand. Play a key role in coordinating and assigning all functions of the Housekeeping department, and ensures impeccable levels of cleanliness and upkeep. A people driven leader who is guided by the passion of coaching, supporting, and caring for our valueble and irreplaceable staff.


The Responsibilities of the Position:

Manage a team of hourly housekeeping and/or houseperson while focusing and delivering on safety, courtesy, and efficiency.

Train, coach, and develop team members of a diverse and inclusive team.

Enforce and oversee the practice of standard operating procedures to ensure quality is the main focus of delivering labor needs

Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.

Serve as a functional/subject matter expert on the operations of the department

Manage the Housekeeping Operations – You will spend up to 60% of each day working in the operating area and working alongside your team on the property

Conduct daily process improvement projects to increase efficiency and productivity

Support training - Maintain current training proficiencies and confirm training and recertification completed by team members

Partner with key players - Communicate and partner with department leaders, peers, and partners to ensure smooth daily operations.

Monitor daily staffing levels and forecast labor coverage needs to be based on business demand.

Exceed guest expectations that yield results and positive guest feedback and tip revenue for team members

Serve as a change agent, take on value-added projects to integrate processes, remove barriers and align performance goals of the housekeeping team


The Qualifications We are Searching For:

Minimum of 5-7 years of previous experience managing a team of 8-12 housekeeping and/or horseperson team members with the ethos of motivation, coaching, and development

Bilingual - English/Spanish

Experience with hospitality internal operating systems such as FOSSE, Sharp, and others.

Proficiency in implementing and maintaining standard operating procedures and improvement projects

Understanding of the cycle of an hourly-operations department on the overall property financial goals and objectives and managing to achieve or exceed labor budgeted goals.

Ability to manage and purchasing budget and experience with cost savings practices

Experience delivering required cross-departmental support and deliverables and being able to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

Proficiency with Microsoft operating systems.

Must be flexible with working evenings, weekends, and holidays when applicable and based on business demand

The Physical and Environmental Demands of the Position:

Able to push, pull, carry, or lift up to 50lbs repetitively throughout the work day.

The physical ability to stand and/or walk continuously for the duration of the shift.

The physical ability to climb stairs, balance, bend/stoop, and kneel continuously.

The physical ability to frequently crouch, push/pull, squat, and work above the shoulders with both arms.

The physical ability to use both hands for continuous grasping.

The physical ability to push, pull and lift various furniture items such as mattresses, end tables, chairs, ottomans, lamps, and tables.

The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety goggles, and other protective equipment is deemed appropriate on a continuous basis.

Ability to safely operate motorized equipment

Attention to detail and must have visual capabilities needed to inspect work upon completion to avoid leaving deficient work.

The Company reserves the right to make changes to the job description whenever necessary.

Our Commitment to Diversity, Equity, and Inclusion:


Sage Hospitality will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.


The description is intended to describe the general nature and level of work being performed in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary or required.


As a part of the new hire process, finalist candidates will be asked to participate in a pre-employment screening post-offer as well as a 4-panel drug testing which does not include THC. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.


The Benefits You Will Enjoy:


Medical, dental, & vision insurance

Health savings and flexible spending accounts

Life and AD&D insurance

3 weeks of paid time per year - 2 of vacation and 1 week sick time

7 paid holidays

$50 monthly unlimited Trimet bus pass

401(k) program with matching company contributions

EAP + team member well-being programs

Tuition reimbursement and development opportunities

Industry leading discounts on all Marriott and Sage brand hotels and restaurants

Eligible to participate on team member incentive programs