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Houseperson (Housekeeping) - Hilton Norfolk The Main 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XIIBN
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Hospitality/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Houseperson (Housekeeping) - Hilton Norfolk The Main

Job Advertisements:

Come be a part of The Main, Downtown Norfolk’s upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests’ expectations. We are always looking for the best talent to join our team.



Overview:

Clean and maintain guest room floors, corridors, service landings and linen closets.  Support Room Attendants to ensure efficient cleaning of guest rooms.  



Responsibilities:

Level One



Know your job.  



·          Complete job skills training and possess a clear knowledge of the job



·          Know property standards (SSI) and room types



·          Listen attentively in Pre-shift and ask for clarification of assignments and expectations



Be on time. 



·          Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform



·          Follow clock in and out procedures



Be on stage. 



·          Maintain a friendly, approachable, always willing to assist attitude 



·          Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene



·          Use approved verbiage, scripting when interacting will all guests



·          Follow proper procedure and scripting when entering a guest room



Serve.



·          Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”



·          Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift



·          Process both incoming clean laundry and outgoing dirty laundry for daily processing



Work smart.



·          Understand the needs of the shift and the order to your day by using the Houseperson Checklist



·          Maintain cleanliness on all service landings as assigned



·          Ensure all supply closets are stocked to documented SSI



Use your tools.



·          Use the approved tools and checklists to complete assigned tasks 



·          Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day



Measure Up.



·          Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room



Respect the space.



·          Keep your work area, cart and closets clean and organized



·          Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas   



·          Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable



Be safe.



·          Report unsafe work conditions or practices and safety or security violations in accordance with company policy 



Support the Team:



·          Cooperate with other Associates and supervisors striving to create a positive work environment



·          Support team efforts through carrying out responsibilities in a constructive and professional manner



Other duties as assigned.



Qualifications:

Type Qualification

Experience Must be at least 18 years old.

Skill Able to read, write and speak basics English.

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.

Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

Able to work a flexible schedule including weekends and holidays as required.

Skill Able to read, write & speak basic English.

Experience Commensurate or transger skill set is primary importance

Education High School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.

Skill Able to understand & apply basic mathematical skills.

Skill Able to apply common sense understanding to carry out simple one- or two- step instructions.

Skill Able to deal with standardized situations with only occasional or no variation.

Skill Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

Skill Able to work a flexible schedule including weekends & holidays as required.