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Director, Claims 

resume-library  |  United States  |  

United StatesUnited States (US)
Banking & Insurance/Insurance
Work Type:
Work Time:
Full Time


Director, Claims


Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Director.  The WC Claims Director has full management responsibility for a claim office and works with the Claim Managers to manage and ensure the Workers' Compensation claims activities are being handled within the AmTrust Best Practices. They will develop and maintain professional customer and broker relations by identifying and meeting customer needs and ensure that staff demonstrates customer service principles.


Together with the Claim Managers develop short-range area plans and budgets designed to achieve company goals and objectives.

Secures, evaluates, and develops staff.   

Ensures that staff works effectively as a team.

Keeps the Claim Managers informed of current case status through regular communications and reports.

Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claim Managers on claim areas needing improvement.

Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.

Work with the Managers on monitoring claims, ensuring pro-active cost-effective and creative cost management.  

Work with Managers on the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.

Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.

Work with the supervisorial team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.

Maintains current knowledge of related laws and regulations and communicates to staff.

Performs other projects as assigned

Responsible for the direct management of a claim office with multiple WC claim teams.

Ability to manage a diverse group of adjusters located in multiple locations.

Regional jurisdictional expertise

Create an environment that ensures accountability, training, and development.

Ability to mentor, train, and be a leader within the organization.

Strong communication skills with ability to present to senior leadership.


BA/BS degree or equivalent.

Five plus years of progressive management plus required adjuster experience within Workers’ Compensation insurance industry.

Working knowledge of budgeting and profit/loss management.

Experience with computerized claims management and office systems.

Thorough knowledge of related government laws and regulations.

What We Offer


AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.


AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.


AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.