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Consultant, Technical Solutions 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Consultant, Technical Solutions

Job Description

Position Summary

Technical Solutions works with issuers, acquirers, fintechs, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product servicing and customer performance reporting.

The Portfolio Solutions Support team uses expertise to build and lead a variety of support activities for Visa Inc. clients.  

Job Scope

This is an individual contributor role responsible for providing complex implementation management and business leadership (plan, direct, coordinate and lead activities, etc.) within Visa for consumer or business credit portfolios. This role serves as a subject matter specialist and works independently with guidance only in the most complex situations.


Provides business support and operational customer service needs to Clients launching consumer and/or business credit portfolios and guidance on appropriate applications.

Collaborate with others and take responsibility to accomplish Visa and client objectives, finding solutions to complex problems; proactively identify best practices, processing efficiencies/opportunities, providing quantifiable results and system enhancement support.

Consult with clients and provide technical expertise to structure an effective implementation and address operational opportunities. 

As a subject matter expert, acquire and maintain a deep understanding of supported products to resolve issues, identify operational opportunities, and train clients.

Understand how decisions may affect other teams and contribute to broader success.

Liaise with Issuers, and various Visa teams (Product, Sales, Account Management, and Operations) to bring successful completion/resolution of projects/issues and to represent the client’s interest within Visa. 

Create and maintain detailed logs of internal and external interactions within CRM.

Problem-Solving experience across a matrixed organization.

Able to shift priorities as needed and demonstrate a proactive willingness to help others while managing non-routine launches/migrations as well as tactical and strategic clients and Visa initiatives. 

Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 

Assist with developing, implementing and monitoring departmental goals/ functional strategies to ensure achievement. 

Responsible for own workflow assignments and must be able to take the initiative to resolve issues and meet deadlines. 

Acquire and maintain a deep understanding of the strategies, priorities and issues related to Visa’s goals.

Be on-call as needed

Able to travel, if needed

Role could expand to providing support for additional existing or new products/services requiring similar skill set.

Secondary Job Responsibilities:  The candidate must have a solution mindset, collaborate easily and successfully with all levels of management in a matrix organization structure.  Strong leadership and interpersonal skills are required as cross-functional activities must be completed during this process. Operates with minimal supervision and able to make informed, well-reasoned decisions independently. Thrives on an environment that is fast-paced and dynamic to influence others and set solution-based direction.