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Customer Support Coordinator (Remote) 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XJI9R
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Management/Support
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Customer Support Coordinator (Remote)

Lehigh Technical & Professional Service is  currently partnering with a leading communications client in their pursuit to hire several Customer Support Coordinators (multiple locations shifts available). These are remote/work from home opportunities starting as a 3-6 month contract with potential for extension and direct hire. 



The Role



The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator  will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated. He or she must have strong interpersonal, customer service and communication skills and the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs.



These are temporary to start for 3-6 months with potential for extension and possible hire opportunities.



Various schedules available after completing 2 week paid training M-F 9-5:30EST



Responsibilities



Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals



Communicate courteously and effectively to understand issues from the customer's perspective



Deliver world-class, proactive customer service to internal and external customers



Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance



Requirements



Minimum 1-year customer service experience required; 2-years preferre d



Knowledge of mobile apps, connected devices, and digital TV technology a plus



Experience with Zendesk preferred



Experience with Office Suite and demonstrated competency in learning new software



Strong technical skills and ability to type at least 45 words per minute



Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customer



Capability of crafting consumer-facing communications in an adept way to resolve issues and maintain consistent branded voice



Ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication



Commitment to teamwork through relationship-building, reliability, trust, and collaboration



Must have the legal right to work in the U.S.



Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.