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Supervisor, Benefits Administration Services 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Supervisor, Benefits Administration Services

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Conduent is looking for a Benefits Administration Supervisor -

Previous contact center experience is required. A typical day involves supervising a team of Contact Center Supervisors, while also working directly with the client.


Job Track Description:

Requires broad technical expertise and industry knowledge.

Is accountable for functional, operational, and/or program management.

Assists others in achieving goals.

Manages performance appraisals and pay reviews.

Manages training for 3 or more employees.

Manages hiring and termination actions.

Requires broad technical expertise and industry knowledge.

Accountable for functional, operational, and/or program management.

Responsibility Statements

Supervises the day-to-day activity of the Benefits and Human Resource Administration department.

Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.

Facilitates resolutions to complex problems and escalations.

Ensures all levels of service are met as per client expectations.

Ensures appropriate staffing levels and facilitates the allocation of work.

Interfaces with the client to identify and resolve on-going issues.

Performs other duties as assigned.

Complies with all policies and standards.


Functional knowledge+ Comphresive understanding of a range of processes, procedures systems and concepts in own field

Business Expertise + Understands how to coordinate efforts across teams to achieve goals. 

Previous call center experience and benefits experience is required

Ideal candidates would have both Supervisory experience in a call center AND benefits experience.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.


People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .


At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.