The Job Auction Country

Share On


resume-library  |  United States  |  

United StatesUnited States (US)
Banking & Insurance/Banking
Work Type:
Work Time:
Full Time



12 Month Contract


Supports the client service process for the products and services. Ensures quality, efficient and effective

client service by performing a variety of services for bank clients, which may include identifying and assessing the clients' needs,

providing information and assistance in resolving problems with transaction resolution, account maintenance, and online banking

while maintaining compliance with Know Your Customer regulations. Handles complex inquiries and elevates more complex issues

as appropriate.



Receives, researches, analyzes and handles sensitive and complex incoming inquiries utilizing appropriate systems, policies,

regulations, procedures and other reference materials to effectively respond to and resolve customer issues of which are complex in

nature elevating sensitive customer requests when necessary.

Provides customer service problem resolution support, such as researching and resolving complex questions and problems by

telephone, internet chat and email. Communicates with other bank operational areas on customer problems and develops and

maintains records of specific customer service issues.

Provides information to customers such as: balance inquiries, transaction activity, service charges, and check reconciliation. Leads

the processing of transactions and account maintenance to include telephone transfers, stop payments, loan payments, and other

requests as needed. Completes research requests for both transaction resolution and account maintenance.

Provides assistance to property pay website customers. Also supports bank initiatives as assigned, including but not

limited to, outbound calling campaigns, inbound referral campaigns and other assigned programs.

Supports cash management services by providing product and customer service activities, those of which are complex in nature,

including product and service maintenance of customer records and Bank Link support for business customers.

Maintains knowledge of products, processes and services, as well as knowledge of the industries and/or markets served. Keeps

abreast of current developments and trends.

Directs the receiving, researching, analyzing and handling of routine and complex incoming inquiries utilizing appropriate systems,

policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates

sensitive customer requests when necessary.

May provide service recovery, to include turning complaint/error situations into an advantage; uses every service contact as an

opportunity to conserve and/or expand the business.

Ensures compliance with banking policies, regulations, and regulatory statutes.

Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.



Strong customer service skills and the ability to provide quality and thorough service

Knowledge and experience in the financial services industry, deposit and/or cash management

Knowledge of compliance with federal and state regulations pertaining to the banking industry

Strong communication, interpersonal, consultative and presentation skills

Confidential and Proprietary Page 2 of 6

Strong organizational, problem-solving and analysis skills

Sound judgment and decision-making ability


Ability to effectively communicate with prospective customers and existing customers and banking associates

Ability to handle multiple tasks simultaneously in a fast-paced, diverse and growth-oriented environment

Ability to maintain a high degree of confidentiality

Personal computer skills to include various software packages including, word processing, spreadsheet, e-commerce, electronic

mail, presentation, and banking systems

Start Time:

12:00 AM


8:00am to 5:00pm