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Surgery Support Coordinator 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Surgery Support Coordinator



Texas Oncology's Covid 19 vaccine policy requires all new hires to be vaccinated or obtain an approved exemption before their start date. More information will be provided to you during the interview process.


Texas Oncology is looking for a Surgery Support Coordinator to join our team!  This full time position will support the San Antonio Downtown location at 1200 Brooklyn Ave.   Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma.  Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.  Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.


Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.


What does the Surgery Support Coordinator do?

Under minimal supervision, dedicated to internal surgery scheduling from physician’s orders as directed by the physician. Close working relationship and good communication with physician a must. Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patient with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. Will help orient, train and assign work of junior level staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards


Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


The essential duties and responsibilities:

Oversees Surgery operations and actions of junior-level Surgery Support Coordinator staff to include sourcing, selection, scheduling, onboarding, development, and any applicable disciplinary action(s) 

May be designated as, or asked to collaborate with leader(s), in the implementation of departmental policies and procedures

May serve as point of contact for facilities and vendors in coordination of workflows and new treatment options 

Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices 

Review with patient, their medications and health history; may impact surgical clearance from other care providers

Coordinate tasks associated with case scheduling to include completion of all required pre-surgery/procedure tasks, based on type of case:Coordinate pre-operative appointments with/for the patient

Notify any needed representatives of surgery case (i.e., Vendors, First Assists, etc.)

Confirm/verify if a special product needs to be ordered for the case

Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, i.e., CT, MRI, US, X-Ray

Complete and send all required scheduling documentation to surgical facility (include auth/pending auth info)

Complete and send History and Physical, surgical order, and any required documentation to physician for review/signature

Complete and send surgical facility consent form with patient and physician signature

May manage “Global Period” alerts in EMR and/or Practice Management System for applicable surgeries

Scan any surgery documents into EMR as applicable, i.e., signed surgery orders, consents, cardiac clearance, authorizations

Review with patient name of procedure/surgery to be performed

Review with patient any embedded protocols, notifications and/or tasks to be completed

Discuss with patient any/all preparations including bowel preps

Confirm surgery scheduled date with the patient, facility and anesthesia

Requests and ensures appropriate authorizations are obtained in a timely/effective manner for all scheduled procedures/surgeries.For insured patients, determines necessary authorization and pre-certification for surgery and other necessary surgical services with the proper Procedure (CPT) and Diagnosis codes (ICD-10}

Reviews, audits, and adheres to medical policy as outlined by payors to ensure accurate authorization and ensure no delay in reimbursement

Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues.

Maintains working knowledge of surgical authorization requirements to prevent delays and denials.

Ensure reports (i.e., Pathology, OR, other) are captured in chartSurgical pathology reports are in chart

All patients have returned to the office as ordered (including stent removals/exchanges) 

Obtain missing Pathology reports

Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate

Release any OR blocks with surgical facilities in accordance with stated policy to avoid penalties associated with OR utilization rates

Administer and process financial and patient care commitments (with any additional staff as appropriate)  Notify appropriate personnel of a subject procedure for any type of prepayment/collection performed

Provide any needed contact information for financial questions/concerns

Obtains all required authorizations

Facilitates and schedules consultations, pre-testing, diagnostic tests or procedures, referrals and future appointments for patients

As necessary, facilitates communication between patient/family and interdisciplinary team and coordinates services related to patient care.


The ideal candidate for the position will have the following background and experience: 

High School diploma or equivalent required, Associates or Bachelors Degree preferred.

Position requires at least three years of surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). 

Knowledge of medical and surgical terminology required.

Must have excellent communication skills, written and verbal, with ability to multitask.

Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.