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Clinical Support Specialist 

resume-library  |  United States  |  

United StatesUnited States (US)
Banking & Insurance/Insurance
Work Type:
Work Time:
Full Time


Clinical Support Specialist


Building Better Together. Bringing passion and purpose to all we do!

We have a bold vision to reimagine care. And that's possible because of every individual team member. AccentCare believes investing in people and their opportunities produce more satisfying careers, personal growth, and better patient outcomes. In addition, we emphasize training and hiring a diverse workforce with the lived experience and skills to deliver culturally competent, inclusive care.


Come join the AccentCare team and Make A Difference every day.

Job Description/Requirements:

As a Clinical Support Specialist you will be responsible for:

Daily completion of the following tasks: Referral Processing, Ongoing Orders, Workflow, Escalation/Complaint Calls, Updating Clinical Information, Reporting, Verbal Orders, Field Visits as required.

Clinical preparation of key office functions: stand up/ stand down & case conference that ensure compliance KPI

LUPAS – reporting and management of patient episodes that are at risk for LUPA status – including: recognition of risk, understanding missed visit reasons, coordinating with clinicians/patients/families/schedulers as needed, ensuring timely resumption of care as needed, etc.

Paraprofessional Utilization – reporting and management of case management model – including: correct visit types selected; continuity of clinical care team, capacity management, etc.

 % of Clinicians between 26-32 points – reporting and management of clinician productivity – including: tenured productivity to target (identifying trends and working with PCM to mitigate issues), recent hire productivity (understanding current onboarding status to manage as needed), capacity planning

Other clinical coordination duties as assigned.

Ensure services are in compliance with professional standards, state and federal regulatory requirements.

Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards

Maintains a commitment to the values and mission of AccentCare.

Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department.



RN with current licensure to practice nursing in the practicing state.

Possess and maintain CPR certification

Previous experience in home care setting preferred

Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization requirements and is in good working order

Prior use of Electronic Medical Records (EMR) preferred