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Microsoft Product & Licensing Specialist - Tier 1 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XLTB4
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Tv & Film Production/Production
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Microsoft Product & Licensing Specialist - Tier 1

Job Summary:

The Microsoft Product & Licensing Specialist – Tier 1’s purpose is to support SHI Account Executives, Licensing Executives, Inside Sales, and customers on a wide variety of Microsoft Products and Licensing. The Microsoft Product & Licensing Specialist - Tier 1 is exposed to broad range of inquiries on various Microsoft topics and understands how the various product licensing use rights and agreements work together to help provide answers on pricing and basic program terms and conditions. The specialist position is responsible for responding to inquiries on the complete family of Microsoft products. The specialist will also "own" and manage a core set of specific products and be responsible for updating product information, updates, and news internally. 



 



This position reports to a Manager. 



About Us:



Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.



To learn more about SHI International Corp, visit our website:



What SHI Can Offer:



World Class Facility includes on site gyms and cafeterias



Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy



Work in an up-beat, creative, and fun environment



Benefits including medical, vision, dental, 401K, and flexible spending



Responsibilities:

Include, but not limited to: 



Provide Licensing & Product information support to sales & customers



Understanding License Entitlements and Transitions as updated in the Product Terms



Communicate product/program updates internally



Engage in trainings to expand and strengthen product, licensing and program knowledge



Train and update SHI Support Team members on products supported and work in conjunction with our Licensing Executives or Marketing Team members on delivering both internal and external resources on Microsoft Solutions



Qualifications:

Bachelor’s degree



Experience with MS Office Tools – Excel, Word, PowerPoint, Outlook



Required Skills:

Ability to thrive in a Team Environment and also complete individual tasks



Ability to take initiative and to be resourceful to research solutions



Excellent time management, organization, and prioritization skills



Desire to learn and expand current knowledge base



Strong written and oral communication skills



Willingness to adapt to changing business and support priorities



Preferred Skills 



Experience with Microsoft portals ie. Explore.ms, VLSC



Microsoft Cloud Licensing and Hybrid Licensing knowledge



Cloud solution provider program knowledge



Additional Information:

FLSA: Exempt



Equal Employment Opportunity – M/F/Disability/Protected Veteran Status