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Microsoft Product & Licensing Specialist - Tier 1 

resume-library  |  United States  |  

United StatesUnited States (US)
Tv & Film Production/Production
Work Type:
Work Time:
Full Time


Microsoft Product & Licensing Specialist - Tier 1

Job Summary:

The Microsoft Product & Licensing Specialist – Tier 1’s purpose is to support SHI Account Executives, Licensing Executives, Inside Sales, and customers on a wide variety of Microsoft Products and Licensing. The Microsoft Product & Licensing Specialist - Tier 1 is exposed to broad range of inquiries on various Microsoft topics and understands how the various product licensing use rights and agreements work together to help provide answers on pricing and basic program terms and conditions. The specialist position is responsible for responding to inquiries on the complete family of Microsoft products. The specialist will also "own" and manage a core set of specific products and be responsible for updating product information, updates, and news internally. 


This position reports to a Manager. 

About Us:

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website:

What SHI Can Offer:

World Class Facility includes on site gyms and cafeterias

Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

Work in an up-beat, creative, and fun environment

Benefits including medical, vision, dental, 401K, and flexible spending


Include, but not limited to: 

Provide Licensing & Product information support to sales & customers

Understanding License Entitlements and Transitions as updated in the Product Terms

Communicate product/program updates internally

Engage in trainings to expand and strengthen product, licensing and program knowledge

Train and update SHI Support Team members on products supported and work in conjunction with our Licensing Executives or Marketing Team members on delivering both internal and external resources on Microsoft Solutions


Bachelor’s degree

Experience with MS Office Tools – Excel, Word, PowerPoint, Outlook

Required Skills:

Ability to thrive in a Team Environment and also complete individual tasks

Ability to take initiative and to be resourceful to research solutions

Excellent time management, organization, and prioritization skills

Desire to learn and expand current knowledge base

Strong written and oral communication skills

Willingness to adapt to changing business and support priorities

Preferred Skills 

Experience with Microsoft portals ie., VLSC

Microsoft Cloud Licensing and Hybrid Licensing knowledge

Cloud solution provider program knowledge

Additional Information:

FLSA: Exempt

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status