Job Description



Create and facilitate a warm, welcoming and inclusive experience by greeting, assisting, understanding and fulfilling the needs of families, visitors, and colleagues



Professionally, courteously, and promptly answer phones, sort faxes and accurately relay messages in information



Accurately and confidentially manage and safeguard patient information within the offices and through the Electronic Medical Records (EMR) system



Schedule patients, including creating appointments, cancelling appointments, sending reminder communications and filling appointments



Schedule interpreters for patient appointments, and assist interpreters while they are onsite



Mail new-patient paperwork to families, and assist in the completion of paperwork as needed



Fulfill records requests and send reports; including copying, mailing, and faxing to families and other providers in accordance with HIPAA and privacy regulations



Request medical records from other providers



Cross-train with other support staff positions; provide back-up coverage as needed



Collect co-pays, deductibles, and copies of medical coupons and insurance cards



Open and distribute mail



Cancel therapy appointments and interpreters when therapists are out.



Make therapy appointment reminder calls 



Support the coordination of volunteers as needed



Inventory office and cleaning supplies and request replacement products as necessary



Other activities as requested.