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Front Office Coordinator 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Front Office Coordinator

Job Description

Create and facilitate a warm, welcoming and inclusive experience by greeting, assisting, understanding and fulfilling the needs of families, visitors, and colleagues

Professionally, courteously, and promptly answer phones, sort faxes and accurately relay messages in information

Accurately and confidentially manage and safeguard patient information within the offices and through the Electronic Medical Records (EMR) system

Schedule patients, including creating appointments, cancelling appointments, sending reminder communications and filling appointments

Schedule interpreters for patient appointments, and assist interpreters while they are onsite

Mail new-patient paperwork to families, and assist in the completion of paperwork as needed

Fulfill records requests and send reports; including copying, mailing, and faxing to families and other providers in accordance with HIPAA and privacy regulations

Request medical records from other providers

Cross-train with other support staff positions; provide back-up coverage as needed

Collect co-pays, deductibles, and copies of medical coupons and insurance cards

Open and distribute mail

Cancel therapy appointments and interpreters when therapists are out.

Make therapy appointment reminder callsĀ 

Support the coordination of volunteers as needed

Inventory office and cleaning supplies and request replacement products as necessary

Other activities as requested.