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Front Office Manager 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XNB75
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Office/Other
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Front Office Manager

Overview:

Charlottesville Hotel



 



 



The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.



Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.



Job Description:

To work closely with the Director of Operations to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.



Responsibilities:

Ensure registration cards are completed.



Ensure all needed reports are run.



Continued training done with all associates. Ensure MOS& POE program is consistent.



Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.



Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.



Be familiar with the hotel computer system for training, maintenance and trouble shooting



Complete rate discrepancy report and make needed changes.



Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.



Complete check-out with balance report.



Complete credit check daily.



Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.



Assist with departmental scheduling and monitoring payroll productivity.



Directly oversee all aspects of Front Office, Guest Services and the PBX department.



Attend meetings as assigned by Director of Operations.



Qualifications:

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.



Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.



Must have excellent organizational, supervisory, customer service skills.



Must be able to work well under stressful situations and handle challenges in a professional manner.



Must have a 4 diamond presentation.



End of Job Description:

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