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Director of Catering and Convention Services 

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United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Director of Catering and Convention Services


San Francisco Hotel



Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.


The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description:

Oversee the Catering & Conference Services Departments dedicated to providing a world-class guest experience while maximizing profitability.


Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department.

Responsible for the Department’s customer service scores as measured by meeting planner surveys.

Responsible for the achievement of the Department’s revenue targets.

Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.

Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.

Works with outside vendor to develop customer-friendly format of Banquet Menus.

Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.

Responsible for accurate capacity charts of event spaces.

Responsible for ensuring Banquet Menu pricing is consistent with the market.

Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.

Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.

Ensures that all procedures, policies, and guidelines, as established by Omni San Francisco Hotel, are being followed by department personnel.

Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments.

Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.

Manages department payroll on a weekly basis.

Attends and holds meetings as necessary.

Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.

Advises hotel department heads of special requirements of groups coming into the hotel.

Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.

Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.

Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

Perform any other duties assigned by management.


Must have Associate’s degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel

Able to work flexible schedule and holidays.

Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.

Able to collect accurate information and resolve conflicts.

Able to manage multiple tasks at all times and have excellent organizational skills.

Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.

Delphi FDC experience preferable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records