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Catering Manager 3 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Catering Manager 3

Unit Description:


THIS ACCOUNT WILL FALL UNDER THE SODEXOMAGIC PORTFOLIO OF BUSINESS. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/Magic Johnson venture and we are thrilled to be celebrating our 10-year anniversary together this year! SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities.

Sodexo is seeking a Director of Catering for _DELAWARE STATE UNIVERSITY_ SodexoMAGIC located in DOVER, DE. In this role, the Catering Manager 3 will have oversight of events ranging from casual catering to high-end events and will bring innovative ideas to the execution of these events while partnering closely with the Executive Chef and clients. The ability to drive sales and identify areas for growth is paramount. The successful candidate will identify customer needs and expectations, ensure that Sodexo and customer goals are aligned and met, educate, and develop rapport with clients and promote partnerships while striving to exceed customer and client needs.

Day to day coordination of all unit catering, maintain and improve service level resulting in increased customer satisfaction, ensure all safety standards are followed and demonstrates resourcefulness and quick responsiveness to client and customer requests.


* identify customer needs and expectations;

* ensure that Sodexo and customer goals are aligned and met;

* educate and develop rapport with clients and promote partnerships;

* promote a customer/client centered culture that strives to exceed customer and client needs;

* coordinate all unit catering initiatives to drive sales growth and track results.

* maintain and improve service level resulting in increased customer satisfaction;

* ensure all HAACP standards are followed; and/or

* demonstrate resourcefulness and quick responsiveness to client and customer requests.


* Have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively

* Have a strong background in safety and sanitation compliance

* Manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service

* Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed

* Extensive formal training in Catering services, with particular emphasis on customer service, event planning and presentation, and event management

* Strong focus on food quality and presentation as well as high end catering experience

* Strong leadership skills, computer skills, culinary knowledge and food/beverage cost controls.

* Experience in diverseculinary functions, food and labor cost control, food safety and sanitation

* Technical competence in unit financial management, pricing, menu development and will be responsible for the training and development of front line hourly employees and managers.

* Superior interpersonal skills and have the ability to develop and maintain professional, positive working relationships withmultiple clients, liaisons, customers, employees, supervisors and vendors.

* Effective communication skills and will be able to articulate ideas, thoughts, opinions, professionally and clearly within all levels of client and Sodexo's organizations.

* Exceptional time management skills and will be able to juggle multiple priorities

* Ability to enhance the learning environment on campus through world-class food service


Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, youll enjoy an improved quality of life thats unique in the hospitality industry.

Position Summary:

Oversight of catering activities for a medium to large size location/unit with less than $1.5M in managed catering volume. Complex events with a high degree of hands on involvement in catering solutions. Large amount of high profile events. Strong client interaction.

Key Duties

- Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including; food production, inventory, product deliveries, invoices, and procurement operations.

- Oversight of the sales process for catering and/or conference services. Works with client and customers to design events.

- Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned.

- Establishes and maintains a safe work environment including both food and physical safety in order to comply with all regulatory and Sodexo standards in various environments. Drives the Zero Harm mindset.

- Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary

- Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.