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Care Coach - Work from home / WFH 

resume-library  |  United States  |  

United StatesUnited States (US)
Information Technology/Network
Work Type:
Work Time:
Full Time


Care Coach - Work from home / WFH

Care Coach Region 6 (Hillsborough County/Tampa)

*Bilingual candidates Preferred (English & Spanish Speaking)*

Language Test Required


Opportunity for Temp to Perm Highly Probable Not Guaranteed

Mileage Reimbursed for Travel  

will Provide PPE

will Provide ALL Equipment including Portable Wi-Fi

Please Ensure Applicants Are Willing & Able to Return to Field and Travel within Locally Assigned Area (On Occasion, May Need to Travel to Surrounding Region)

Shift: Mon-Fri; 8AM 5PM

Strictly 40 Hours a week / NO OVERTIME

Language Test Required

*Must Have Experience in Case Management, Coordinating Services, Conducting Assessments to Determine Needs*

*4 Weeks of Training Upon Start of Assignment*


The Care Coach assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resourcesappro priate for the care and wellbeing of members.

The Care Coach work assignments are often straightforward and of moderate complexity.


Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care

Facilities and other care settings 75-90% local travel

Assesses and evaluates member's needs and requirements in order to establish a member specific care plan

Ensures members are receiving services in the least restrictive setting in order to achieve and/or maintain optimal well-being

Planning and implementing interventions to meet those needs

Coordinating services, and monitoring and evaluating the case management plan against the member's personal goals

Guides members/families towards resources appropriate for their care

Services are driven by facilitating interactions with other payer sources, providers,

interdisciplinary teams and others involved in the members care as appropriate and required by our comprehensive contract

Care Coaches shall meet one of the following qualifications:

Care Coaches with the following qualifications shall also have a minimum of two (2) years of relevant experience:

o Bachelors degree in social work, sociology, psychology, gerontology, or a related social services field;

o Registered nurse, licensed to practice in the State;

o Bachelors degree in a field other than social science; or Care Coaches with a masters degree in social work, sociology, psychology, gerontology, or a related social services field may substitute experience obtained through a practicum, internship, or clinical rotation on an equivalent basis for up to one () year of the experience requirements.

Care Coaches with the following qualifications shall also have a minimum of four (4) years of relevant experience: Licensed Practical Nurse, licensed to practice in the State.

Care Coaches without the aforementioned qualifications may substitute professional human service experience on a year-for-year basis for the educational requirement. Case Managers without a bachelors degree shall have a minimum of six (6) years of relevant experience.

Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems

This role is part of s Driver safety program and therefore requires an individual to have a valid state drivers license and proof of personal vehicle liability insurance with at least 00,000/300,000/00,000 limits.

Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook.

This role is considered patient facing and is a part of 's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

AHCA Fingerprint Required.

All Care Coaches are required to obtain a successful Level II criminal history screening and/or background investigation.

a. All Care Coaches shall have at least four (4) hours of in-service training annually in the identification of abuse, neglect, and exploitation.

Must provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 0x (0mbs download x mbs upload) is required

Ability to work Monday-Friday 8:30am-5:00pm

Preferred Qualifications:

70B Certification

Medication application (RFA) experience

Prior experience with Medicare & Medicaid recipients

Prior nursing home diversion or long term care case management experience

Experience working with geriatric population

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources