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In-Home Product Specialist 

resume-library  |  United States  |  

United StatesUnited States (US)
Tv & Film Production/Production
Work Type:
Work Time:
Full Time


In-Home Product Specialist

Who We Are:

Come power the future with us!


From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


And that leadership continues.


We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

What You Will Be Doing:

The primary focus of this role is to provide comprehensive product/procedure education and training to residential customers in an in-home setting as well as classroom venues.


The In-Home Product Specialist will be a professional face of the company and at times will be our English/Spanish bi-lingual trainer and product instructor. This role may also support the Business Development by conducting product demonstrations/overviews for potential new properties and similar groups interested in learning more about Fision service.



Essential Duties/ Responsibilities

Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others

Coordinate with Launch Account Manager/Launch Team to insure new customers are properly trained on Fision Home services and features

Complete daily installation confirmation calls and offer the resident a complimentary education appointment

Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits

Complete all daily/weekly/monthly reports as requested by supervisor

Check email regularly throughout each business day you enter hours in order to stay abreast of the business needs

Utilize the Motus App to track your mileage on a daily basis during work hours

Respond to all Hotwire business communications as reasonably acceptable based on your supervisor’s direction

What You Need to Bring:

A bachelor degree in Communications or Marketing is preferred; minimum high school diploma is required

Prior customer service and/or management experience

Bilingual – English/Spanish is a plus

Knowledge of the Southwest Florida area

Ability to travel as needed

Ability to work independently

Ability to work in flexible environment

Ability to work with technicians as well as executive level staff

Ability to work flexible hours

Ability to build and maintain relationships with a diverse group of residents and Home Owner Association members

Working knowledge of Office Suite – Excel, Word, Outlook, etc.