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Sr CX Connectivity Consultant 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3XT46P
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Consulting/Consulting
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Sr CX Connectivity Consultant

Overview:

Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Responsibilities:

Develop the WiFi connectivity product vision and strategy, manage developmental roadmaps for both Customer and Operational enhancements, manage multiple vendors against SLAs to maintain an optimal Customer Experience, and ensure the continued growth and success of Southwest's WiFi connectivity offering.



 



WORK ACTIVITIES/CONTENT:



 



Serve as the subject matter expert for inflight WiFi and as the main point of contact for inflight connectivity



Take ownership of projects, including planning, data requirements building, timing, budget, etc. to meet established goals.



·Communicate effectively with the ability to forge effective business relationships with existing and potential partners and colleagues



Facilitate and be primary CX SME for contract negotiations



Work with partners to manage scope, scope change, phased delivery, and other methods to ensure our projects deliver on time, within scope, within budget, and that the work meets strategic goals



Evaluate all key project deliverables, as well as the final product, to ensure accountability and all requirements meet Southwest's standard of quality



Use innovation and creativity to develop ideas to improve and evolve the product



Ensure that all issues/problems are processed quickly and effectively to minimize Customer and operational impact. Escalating issues when necessary to ensure minimal impact to the product, internal stakeholder, and/or Customer



Identify evolving business needs, industry trends, and advancements in the field of inflight connectivity, IFE and related technologies



Initiate, develop, and lead cross-departmental coordination to align planning decisions, foster innovation, streamline routine activities, and drive joint solutions



May perform other job duties as directed by Employee’s Leaders



 



 



 



Knowledge, Skills and Abilities



Knowledge of holding vendors and their engineering teams accountable for providing excellent service and strong technical performance



Skilled in math, analytics, and problem-solving



Ability to make decisions or recommendations which would have a substantial impact on the expenditure of time, People resources, and budgets



Ability to handle high volumes of work and to prioritize effectively and hit promised timelines



Ability to establish and maintain effective working relationships with other departments in order to influence business decisions



Ability to demonstrate high emotional intelligence in various situations dealing with both internal and external resources



Ability to proactively monitor future marketing and techology trends



 



 



 



 



 



 



 



 



 



 



 



 



 



 



 



 



 



 



 



Qualifications:

Education



Required: High School Diploma or GED



Experience



Expert level experience, expansive and far-reaching knowledge in:WiFi/Techonlogy Space



Satellite-based communications techonology



Streategy and business case development



Managing contract negotiations



Developing and managing product roadmaps



 



Physical Abilities



Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time



Ability to communicate and interact with others in the English language to meet the demands of the job



Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job



Other Qualifications



Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines



Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986



Must be at least 18 years of age



Must be able to comply with Company attendance standards as described in established guidelines



Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19 



 



Southwest Airlines is an Equal Opportunity Employer



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