Our story starts with a simple universal truth: Every business is a people business.
Our people are our greatest assets at Alight Solutions because People Matter We strive for Excellence Every Day by collaborating with our clients and colleagues.
At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families Alight has 25 years of industry experience.
Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology.
Come join the leading technology-enabled HR and benefits service provider.
Be Real with Alight and help us reimagine how people and organizations thrive.Alight Solutions is looking for a Client Technology Analyst I (TBA) experience to join our team.
The Client Technology Analyst manages the quality assurance and technology development efforts for the clients they support.
The main focus is on delivering a positive participant experience as well as serving as a connection point for client, third parties and Health teams through analysis, testing and project work.
The Client Technology Analyst is able to work in a global environment with a virtual team and demonstrate a moderate level of cross-cultural competencies.As a Client Technology Analyst I, a typical day to include the following:Deliver clear analysis, test plans, and standard operating procedures for project workCoordinate, coach and develop team members Review and support client requests, including prioritizing and escalation management Assists in leading and managing documentation for client, internal and third-party meetingsWorks with and responds directly to client or third party on projectsGrows health and reimbursement account domain skills and understands how changes in health care reform will impact the delivery for our clientsParticipates in Iteration life cycle and deployment governanceManages development blueprints or project tasks for current iteration workCreates/reviews analysis and test plan documents Assists in creation standard operation procedures Manages small to medium projectsParticipates and owns portions of training and project hand-offLeverages operating system to assist in risk mitigation planningAssist with project hand-offsOwns the execution/managing of system activitiesDefect identification and resolution, including Root Cause AnalysisOwns understanding of client requirements and how they drive work activity to convert into detailed system analysisComplex query developmentRequirements2-5 years related work experienceTBA experience, preferredKnowledge of system capabilities and functionalityExperience with project-based work structures, project lifecycle models, etc.Experience in the development and implementation of software solutionsExperience as Setup Configuration Specialist or equivalent work experienceExperience with benefits administration preferably in the Health and Welfare arenaAbility to communicate ideas in both technical and user-friendly languageAbility to conduct research into application development issues and productsKnowledge of applicable data privacy practices and lawsAbility to translate client requirements and/or legislation into system specifications and test planUnderstanding of different file formats and structures as well as understanding of data modelsUnderstanding of Health and Welfare benefit plans and regulationsRelational database experience, preferably SQL ServerEducation:Bachelor’s degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experienceBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.
You will be notified during the hiring process which checks are required by the position.At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization.
Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship.
Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
Alight Solutions is committed to a diverse workforce and is an affirmative action employer.