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Prod support consultant 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3YMJDP
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Banking & Insurance/Insurance
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Prod support consultant

The production services team will be accountable for performing the initial triage, leveraging playbooks/runbooksfor resolution and if needed escalate the level III team. These tasks are aligned to the key services outlined within the Global support Services service catalog



-Incident and Problem Management



-high-impact Incident communications



-Metric reporting



-Support application and infrastructure maintenance tasks



-Request management



-Disaster/Application recovery certification exercise



-Manage highly critical applications



-Initiate the incident management process & lead triage when BAU is impacted



-Track root cause of all problem tickets and validate permanent resolutions



-Timely adherence to all deliverables



-Mentor/guide team members on issues/queries and other deliverables



-Perform data compliance and quality review of all the incidents & problems



-Provide regular communication & generate reports to all stake holders



-Revisit the existing process & propose improvements



-Identify risks and drive remediations



-Lead Multiple initiatives



7+ Years of experience



5+ in Unix/Linux, Hadoop, SQL, Informatica, Autosys



Good to have: ITRS, Splunk, Dynatrace, AppDynamics