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Claims Express Associate 

resume-library  |  United States  |  

United StatesUnited States (US)
Banking & Insurance/Insurance
Work Type:
Work Time:
Full Time


Claims Express Associate


The Claims Express associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.


The primary function of the Claim Express associate is to support customers in basic and simple claims scenarios.


Essential Functions and Responsibilities


Work in a team environment managing voice and e-mails from customers with active claims.

Review files assigned to the Express channel to ensure that the case meets the Express handling criteria.  If not, transfer the claim to the Property Damage Unit.

Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions.

Dispatch or reschedule vehicles to the field, shop or VET unit when applicable.

Refer complaints or concerns related to the appraisal to the appropriate unit for handling.

If applicable, use ISO and Lexis Nexis to identify carriers for subrogation.

Review and document police reports and identify potential injuries.

Review estimates and input payments.

Ensure that the proper compliance letters are sent.

Assist with processing incoming and outgoing mail.

Assist with special projects.

Provide leadership to others through example and sharing of knowledge/skills.

Perform other duties as assigned.


Qualifications and Education

1-3 years of customer service or insurance background preferred

Analytical and problem-resolution skills

Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet).

Working knowledge of Claims Pro and Image Right preferred

Strong knowledge of customer service techniques and processes

Ability to perform with minimal supervision

Excellent interpersonal skills

Ability to multitask and work under pressure.

Must possess excellent verbal and written communication skills.

High School Diploma required


About the Company


The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.