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Teller I 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3Z1XQ4
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Banking & Insurance/Banking
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Teller I

Overview:

As the front-line representative of Trustmark, this retail branch position provides outstanding customer service to our clients by processing transactions accurately and efficiently, and by resolving issues according to Trustmark’s policies/procedures.   The position will also promote Trustmark’s products and services, while exercising good judgment and discretion in a professional manner. The retail designation indicates the need for rotating between branches as needed. (Duties may vary from branch to branch)



Responsibilities:

Accurately process routine transactions including but not limited to cashing checks, depositing money, credit card and ATM transactions, money orders, travelers' checks, official checks and loan payments.



Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. Work with a high degree of accuracy. Investigate and resolve all outages.



Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.



Interact with customers and clients in a professional positive manner, building rapport, meeting customer needs, and ensuring quality customer service and outstanding customer satisfaction and loyalty.



Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Listen for referral opportunities and appropriately refer them to platform personnel or other lines of business. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.



Contribute to meeting branch and company goals and objectives.



 



Qualifications:

Basic knowledge of math concepts and principles



Basic computer knowledge to enter, access, or retrieve data



Ability to effectively communicate information and ideas both verbally and in writing



Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems



Ability to work schedule that may include some holidays and Saturdays



Provides outstanding customer service and information that meets the customer’s needs, follows quality standards and meets company guidelines



Demonstrates a strong attention to detail, accuracy, and organization



Displays selling skills and understands customer needs and wants



Ability to navigate through basic computer systems (Windows environment, email, etc.)



Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)



Ability to stand as needed



Complete and successfully pass required skills test



Ability to rotate between branches as needed



High School diploma required; some college preferred



Must have one of the following:                                



Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities



OR



College degree completed or currently being pursued and enrolled