NEW PAY RATE! $19 / hour!



At Great Wolf, the Banquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.



Essential Duties & Responsibilities



Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.



Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.



Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager



Facilitate and lead departmental meetings such as pre-meal and post-meal briefings



Possess a deep understanding of each event and function as the point of contact for that detail



Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner



Assign service stations to banquet servers, anticipating good, balanced working teams



Ensure all assigned side-work and pre-work needed for future events is completed before leaving



Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate



Basic Qualifications & Skills



Previous experience as a server



Must be flexible regarding scheduling based on business demands



Successful completion of criminal background check and drug screen



Desired Qualifications & Traits



Previous Banquet experience



Prior Banquet Captain Experience



Strong leadership skills and proven teamwork



Projects professional image that inspires trust and confidence



Enthusiastic and positive energy



Physical Requirements



Able to lift up to 30 lbs.



Able to bend, stretch, and twist



Able to stand for long periods of time



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)