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Hospital Home Care Liaison 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Hospital Home Care Liaison


Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.  Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage 


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We are seeking a dedicated Liaison to join the Rotech team. In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services.

New location in Wilmington, NC

Essential Duties and Responsibilities

Always acts in an ethical and legal manner when making visits to referral sources

Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.

Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up

Creates and maintains constructive working relationships with management and staff

Goes ‘the extra mile’ in order to exceed customer needs

Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.

Maintains a high level of satisfaction with patients, referral sources, and location employees

Performs other duties as assigned


Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

Associate’s Degree from an accredited college or an equivalent combination of education and directly-related experience is required

One to three years’ customer service and billing experience in DME or healthcare environment

One to three years’ of related prior work experience in a team-oriented environment

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Effectively and confidently present products and services with a high degree of professionalism

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of instructions in a variety of communication mediums

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Maintain confidentiality and practice discretion and caution when handling sensitive information

Mechanical aptitude with ability to learn

Medical terminology

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Physical Demands

Contact with patients and equipment with potential exposure to contagious pathogens

Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.

Regularly travel via personal vehicle and occasionally via airplane

Requires close vision to small print on computer and or paperwork

Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer

Remote access interface and communication

Understanding use of all applicable home medical equipment and supplies

Work Environment

Office, warehouse and hospitals

Travel via automobile required to patient’s homes, referral sources and meetings

May be required to use a personal vehicle for business activities with reimbursement according to Rotech’s policy




Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Employee Discount Program

Employee Recognition program

Mileage reimbursement

Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, .  We appreciate your interest in Rotech Healthcare Inc.


Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE