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Head of Digital Strategy 

resume-library  |  United States  |  

United StatesUnited States (US)
Design/Product Design
Work Type:
Work Time:
Full Time


Head of Digital Strategy

Position Summary:

The Head of Digital Strategy will help drive digital strategy, execution of digital operations, extension/enhancement of digital capabilities, and provide industry thought leadership in the digital learning space. This role is an experienced leader with a proven track record in leading digital transformation. As an established digital leader, you will have the skills to influence at every level, communicating your digital knowledge and skills in a constructive, empowering, and collaborative way. Working closely with our CEO and President, you will be the driving force behind our organization's digital transformation.

Essential Duties and Responsibilities:

Drive digital innovation and serve as a cross-functional change agent across the organization

Develop and execute digital strategy for the organization; Collaborate across the organization to develop and enhance digital design capabilities

Ensure that all relevant digital initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution

Identify and develop an integrated ecosystem of providers and industry-specific technology partnerships to solve for a broader set of learning challenges, creating a seamless model that reflects our key differentiators around different learning modalities all while designing, developing, evaluating and implementing solutions

Responsible for driving fast-paced projects to deliver tangible short-term results while maintaining a long-term, strategic portfolio of learning innovation projects and systems

Collaborate with the Digital team, Regional Managing Directors and Leadership to share best practices and create roadmap for innovation

Collaborate with Client Teams to drive and support growth initiatives

Engage directly with key client senior stakeholders, forming trust-based relationships to solve digital and virtual learning needs

Present our digital point-of-view to clients and prospects in support of business development activities

Maintain knowledge of instructional technologies and latest training and development research by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies; publishing in peer-reviewed journals.

Measure ROI on digital projects, adjusting approaches and partners as needed to ensure the organization is leveraging the right tools, partners and resources

Develop new digital revenue streams through partnerships with clients and content aggregators alike

Lead the global team that directly serves the organization and client’s digital needs

Head of Digital Strategy will lead the MyDukeCE platform and digital learning development team


Position Knowledge, Skills and Abilities Required:

Business Acumen/ Market Knowledge Displays commercial acumen; is curious about learning client/prospect industries

Possesses business research skills

An innovative and disruptive mindset, constantly looking forward

Technical Skills Fluent in a variety of e-learning platforms

Strong digital presence and comfort with social media/social networking strategies

Experience with authoring tools such as: Evolve, Captivate, Articulate Storyline/Rise

Strong knowledge of SCORM, JSON, xAPI

Augmented Reality (AR)/Virtual reality (VR) experience

Expertise in Microsoft Office, specifically Outlook, PowerPoint, Word and Excel

Sales Capability Proven prospecting skills

Understands sales cycles

Displays closing skills

Project Management Skills Able to set priorities, organize and manage multiple tasks independently

Proven success leading large-scale curriculum development initiatives

Ability to manage multiple projects that are complex in nature and broad in scope

Project management skills with the ability to document and communicate project plans, monitor work in progress and achieve project milestones/end results

Meets deadlines

Client Relationship Management Able to effectively communicate and build rapport with senior executives

Able to establish and maintain strong relationships with clients, vendors and stakeholders

Demonstrated history of leading teams in evolving and rapidly changing environments that are client-driven.

Communication Skills Communicates with impact through excellent written, verbal communication and presentation skills.

Displays a confident and sound judgment in making independent decisions, ensuring that others affected by decisions are involved and informed.

Education and Experience Requirements:

Bachelor or Master’s degree in Instructional Design, Educational Technology, Computer Science, or related field or related field; MBA preferred

Minimum of 15+years’ experience in a similar role designing and launching digital platforms and initiatives

Proven track record of leading successful digital transformation processes, preferably in a global environment

Understanding of core business processes and associated technology solutions

Experience managing and leading a digital team

Proven influencing and collaborative skills