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Windows Desktop Services Specialist 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Windows Desktop Services Specialist


Clearance Requirement:

Top Secret Clearance/SCI

Functional Responsibilities:

This role requires flexibility to support issues or planned activities both during core business hours as well as after-hours and weekends as needed.  Windows Desktop Services facilitates timely and efficient desktop service for nearly 10,000 combined PC, laptop and virtual sessions spanning across three networks, stand alone, and other use PCs (i.e. CIS) in multiple locations to include outside of USSTRATCOM.  This team is responsible for providing Level 2 & 3 problem resolution for all desktop and software components on the LAN with the exception of Break/Fix hardware actions.

Essential Job Functions

Desktop administrators should exhibit excellent follow-through, customer service skills, task management, work ethic, and be able to work independently and collaboratively within a team.  Administrators must also demonstrate time management skills to facilitate timely resolution of customer service requests.

Candidate must be able to perform the following tasks:

Maintain system performance by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, virtual system sessions, security tools, and operating system issues

Build, update, maintain Blade PC platform.

Create and maintain procedural documentation and train junior staff as necessary

Create, change, delete command user accounts as requested by ISAMs.

Support high-level, (NAOC/ABNCP/Exec Comms) computing requirements.

Policy Group Management (KIOSK, SDG), Global Security Group and AppStack Group management.

CDI account and Teridici Administration support.

Install and troubleshoot printers/print queues, scanners and Multi-Function Devices.

Provide 24X7, and remote location support as needed

Work ticket queues and document resolutions completely and accurately

Adhere to enterprise architecture by following best practices

Utilize both Active Directory and Active Roles Services to monitor and control, users, devices, permissions.

Perform Enterprise VDI management, VMWare Horizon View, VMWare vSpherre Web Client.

Distribute software to PCs utilizing SCCM, virtual sessions connection, or by desktop visit to hand load.

Analyze alerts from various monitoring tools and take appropriate actions during troubleshooting.

Desired Certifications:

Microsoft Certified IT Professional (MCITP)

MCITP: Enterprise Desktop Support Technician on Windows 7

ITIL® v3 Foundations Certification

VCP Certified

Additional Requirements:

Required to respond to after-hour emergencies

Strong communication and organizational skills

Ability to multi-task and delegate work

Proven ability to work in a fast paced environment with attention to detail either individually and/or as part of a team

Good business and analytical problem solving skills

Ability to follow oral and written directions

This is a 24x7x365 Operations role and requires flexibility to support issues or planned activities after hours and weekends as needed. Self-starter; able to manage multiple tasks efficiently for on-time delivery

Self-motivated; proactive; a team player; well spoken

Strong understanding of file/folder permissions

Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences

Understanding of Microsoft Exchange Server

Demonstrated ability to work with application owners to formulate, troubleshoot and document application installations

Understanding of Server 2012

Strong working knowledge of Windows Active Directory and Active Roles Server.

Understanding of application & OS security, including virus scan management and patching

Working knowledge in VMWare is required


Experience/Educational Requirements:

Bachelor's degree in computer science, management information systems preferred or equivalent combination of education and experience

Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree

Four or more years of experience in a client-server environment

Experience working with company products and services as well as company and client documentation

Experience working with company and client documentation

Experience working with software installation/upgrading procedures

Experience with building Images, utilizing Sysprep

CompTIA Security+ required within 6 months of hire

Peraton Overview:

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

For Colorado Residents:

Colorado Salary Minimum: $51,600

Colorado Salary Maximum: $125,200

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.