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Catering Sales and Service Manager 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Catering Sales and Service Manager

About Us:









At the Sheraton Gateway Los Angeles we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Sheraton Gateway Los Angeles can mean for you! 


JOB OVERVIEW: Solicit and service catering group business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage.



Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication

Prepare correspondence to customers, internal booking reports and file maintenance.

Participation in daily sales business review, pre-convention meetings, training and other sales related meetings as required.

Work with other departments within hotel to provide quality service to customers.

Attend trade shows, community events and industry meetings

Develop/maintain knowledge of market trends, competition and customers.

Professionally represent y the hotel in community and industry organizations and events.

Participate as a team player with all departments.

Assist with reports and/or competition data collection.

Follow the principles of CARE and the Four Description of Associate Success.

Maintain strong client relations and ensure that event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.

Review sales contracts as well as other important information, i.e. room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter

Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.

Produce and distribute convention resumes.

Distribute BEOs for group and affiliates.

Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.

Participate in site visits and plan meetings for upcoming groups and potential affiliate business.

Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type and appropriate contract and update information as necessary until departure.

Participate in Pre/Post-Convention meetings and review bill with client.

Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel.

Establish checklist trace dates using appropriate computer programs.

Attend all department and hotel meetings as necessary.



Qualifications and Requirements:

High School or equivalent education required.   Bachelor’s Degree preferred.


Excellent communication skills with the ability to negotiate, convince, sell, and influence prospects and hotel guests.

Advanced knowledge on the sales and hospitality principles and practices.

Results-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals.

Appropriate and accurate grammar and punctuation in written communication.

Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information.

Ability to proactively prioritize needs and effectively manage time and resources.

Understanding the positioning of the hotel, services provided, and how the hotel can meet the needs of clients.

Two-four years of employment in the hospitality industry or related sales field.

English is a must; other languages are a plus.

Basic math skills.

May be required to work nights, weekends, and/or holidays

Ability to travel to attend workshops, tradeshows, conventions, etc.

Must be able to speak, read, write and understand English.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written

Most tasks are performed independently or in a team environment with the employee acting as team leader.

Extensive knowledge of food and beverage products, proper presentation and presentation of food and beverage items.

Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as it relates to function room set-up(s).

Ability to assess/evaluate employees’ performance fairly

Ability to supervise, train and motivate multiple levels of managers and employees.

Knowledge of hotel and competitive market.




Work Area:  Must work tasks are performed indoors.  Temperature is moderate and controlled by hotel environment systems.



The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.