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Digital Solutions Consultant 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Digital Solutions Consultant



As a Digital Solutions Consultant, you will support the delivery of benefits-related websites for a variety of clients. You will contribute to all stages of website creation for both content-only sites and more personalized (i.e., data/logic-driven) sites. Your responsibilities will include documenting business and data requirements, entering and maintaining site content, supporting the creation of test and production data files, reviewing website functionality (QA), validating the user experience, coordinating internal and client testing, and providing business validation for technology procedures like single sign-on and security scans. You will serve on multiple project teams simultaneously and as a member of those teams, you will work directly with clients, internal partners, and programmers. To be successful, you must be highly motivated a self-starter who establishes ownership and is capable of driving digital solutions from concept to reality.


* 5+ years of experience in digital communications and/or benefits consulting

* Experience with data management tools (e.g., MS Excel)

* Bachelor's Degree in Digital Communications, Business, Mathematics, Economics, or other relevant subjects

* Experience with websites and/or online Content Management Systems (CMS) software/platform (a plus)

* Participate in client discussions to transform a clients business objectives and needs into proposals for online solutions that include budget, staffing and time requirements

* Ability to clearly define detailed business and technical requirements that ensure all parties share a common vision of the projects scope and functionality

* Ability to interpret and manipulate data sets and perform basic calculations

* Establish work plans that include clear roles, responsibilities and expectations for junior team members and developers to complete their work

* Strong critical thinking and problem-solving skills, with an ability to ask critical questions to proactively identify potential problems as well as paths towards resolution

* Excellent time management skills, including a strong aptitude to balance and prioritize multiple projects in a fast-paced work environment

* Ability to implement and manage processes to drive team efficiency, collaboration, quality of execution and the growth of junior team members

* Ability to work and lead teams within budgets and timeframes to help maintain client satisfaction, quality of work and profitability

* Ability to simplify and present technical, complex concepts to non-technical business partners

* Strong interpersonal and leadership skills including the ability to establish relationships at multiple organizational levels and work (as needed) with individuals in cross-office locations

* Outstanding listening, oral and written communication skills


Fidelity Workplace Consulting (FWC) is composed of over 400 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, providing a broad range of services that touch on every area of benefits design, strategy, funding, communication and delivery. We are reinventing the consulting experience for our clients through our dedication to responsiveness, expertise and accuracy. While we focus on working with the Fortune 1000, we also work with Fidelity clients of all sizes. The Digital Solutions team is a shared service within FWC, made up of individuals who lend their skills and expertise towards the implementation, launch and ongoing maintenance of benefits-related microsites, tools and other online solutions. For more information, please visit this link:


$70,000 - $125,000

This position is eligible for incentive compensation or an annual bonus opportunity.



Fidelity Investments is a privately held company with a mission _to strengthen the financial well-being of our clients._ We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.


At Fidelity, youll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award [ we have been recognized by our employees as a Best Place to Work in 2022. And you dont need a finance background to succeed at Fidelitywe offer a range of opportunities for learning so you can build the career youve always imagined.

Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working [

We invite you to FIND YOUR FIDELITY at [

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @, or by calling , prompt 2, option 3.