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IT Support Technician - Mobile 

resume-library  |  United States  |  

United StatesUnited States (US)
Banking & Insurance/Insurance
Work Type:
Work Time:
Full Time


IT Support Technician - Mobile


Connection has a fantastic opportunity through our technical staffing division in Norwell, MA. We are looking for a talented Mobile Support Technician. This is a contract to hire opportunity with benefits. *Onsite* Hours: 7-4PM, or 7:30-4:30


Working under general supervision of the Manager, Mobile Technology Support, the technician will provide IT assistance to troubleshoot/handle support calls regarding Phones, Mobile Devices, E-Mail, Password Resets, etc.


Candidate will demonstrate the ability to empathize, problem-solve, communicate effectively, and provide exemplary customer experience to the end user. The technician will be a self-starter that is responsible for technical support, procedural advice and request fulfillment via the telephone or work submitted via the web.


Job Duties:


· Responds to a variety of reported inputs including, phone, web, email, system generated messages, monitoring tools.

· Provides technical and procedural advice, assistance, support and incident/request resolution of client systems, hardware and software. Resolution is delivered via phone, email, or remote assistance.

· Provide iPad, iPhone, communication devices ‘ User support (all users within the company)

· Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.

· Applies diagnostic techniques to identify problems; investigate causes and recommend solutions

· Provides end user L2 Support to be able to handle escalation tickets


Job Requirements:


· IOS knowledge “helpful”

· MDM (mobile device management) a + but will train

· Hardware side….supporting 17, 000 IOS devices

· CDC protocols followed