Tekscape is an IT consultancy and industry-leader in Network, Server, Collaboration, Cloud and Managed Services with a focus on a results-oriented, business-minded approach to designing and implementing advanced IT solutions.
Our mission is to be an ever-evolving company that continually improves business and technology needs for our clients by leading every solution conversation.
Tekscape is currently looking for a Cisco Collaboration Analyst to assist in and help deliver collaboration (voice) solutions to our clients around the greater NYC area.
Job Duties and Responsibilities: Resolve service requests as they arise through a ticketing system Participate in an on-call rotation schedule responding to IT infrastructure events after hours Obtain and maintain manufacturer certifications based on organizational and personal objectives Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications Provide root cause analysis of client business-impacting events and provide workaround or resolution suggestions Learn the ability to assess the customer environment (technical and political) and escalate if required Job Knowledge/Skills Industry certifications: CCNP Voice Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323 Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching Excellent communication and documentation skills Ability to manage multiple projects simultaneously Education and Experience 2-year degree or equivalent work experience 2 years of relevant job experience MSP experience a plus, however not required Here’s the best part about Tekscape: Excellent Benefits (including medical, dental, vision, life insurance, and others) Growth within the company 401(k) plan with matching company contribution Holiday/Vacation plans Outstanding Employee Referral Program Frequent company events and outings Unique startup culture where you really matter Top Cisco, Microsoft, Dell, and VMware partner in the region We are an Equal Opportunity Employer that truly believes the benefits of diversity Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative and thoughtful development of their skills and knowledge.
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