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Operations Quality Manager 3 - Jacksonville, FL or Minneapolis, MN 

adzuna-us  |  United States  |  

United StatesN 1st Ave, MN, 55401
Work Type:
Work Time:
Full Time


Job Description - Operations Quality Manager 3 - Jacksonville, FL or Minneapolis, MN (190024922)Operations Quality Manager 3 - Jacksonville, FL or Minneapolis, MN-190024922At U.S.

Bank, we're passionate about helping customers and the communities where we live and work.

The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions.


Bank is an equal opportunity employer committed to creating a diverse workforce.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Responsible for the execution of quality control policies and procedures to identify, control and mitigate operational risk for core operations processes.

Manages a team of quality analysts who audit work stream adherence and performance, analyze and escalate findings, and drive related issue remediation.

Partners with Business Line and risk leaders to proactively assess risk and control coverage following the enterprise quality policy and designs new processes or tools to improve compliance and the level of service provided.Leads and oversees a staff responsible for executing assessments of emerging risks and process failures related to business processes, and related coverage adequacy for core Operations work stream(s).Identifies, analyzes, and escalates issues, considering risk appetite and residual risks; collaborating with business line management on corrective action plans.Designs, develops, pilots, and implements a suite of detective and preventive controls to care for regulatory compliance, policy and procedure adherence, and optimization of operations functions.Works with various internal business groups, partners, and functional area managers to ensure adequate compliance policies are in place.Provides reporting from executive level review to deep dive root cause reports to offer senior managers insight into risks and opportunities.Provides leadership and direction to quality analyst team, including staffing, performance management, prioritizing, guidance and training.

Manages programs of work across many teams and functions, within and/or possibly outside of Operational Controls.

Proactively interacts with Compliance and Risk partners to assess processes end to end, ensuring adequate compliance policies are in place.In addition to core deliverables, incumbent leads Functional Areas and CRO engagements toward a comprehensive Control Environment which programmatically identifies coverage opportunities, gaps, and risks and controls required to mitigate.Directs the implementation of multiple major projectsIt is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S.

Bancorp’s “Code of Ethics”.

Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.Qualifications Preferred Skills/Experience- Considerable knowledge of operation functions, systems, policies and procedures for payments, card services and quality control- In-depth understanding and practical application of applicable laws and regulations (Reg E, MC/Visa Regulations for Issuers, BSA/AML, TCPA) - Excellent organizational, managerial and project management skills - Excellent interpersonal, verbal and written communication skills- Ability to manage multiple tasks/projects and deadlines simultaneously - Experienced at managing managers - Prepaid experience- Risk/fraud/compliance certification or pursuing either a CAMS, CFCS, CIA or CRCMJob OperationsPrimary Location United StatesOther Locations Florida-FL-Jacksonville, Minnesota-MN-MinneapolisShift 1st - DaytimeAverage Hours Per Week 40EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal “EEO is the Law” poster.About U.S.

Bank Explore what’s possible with a career at U.S.

Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work.

Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.

Learn more about what it’s like working at U.S.

Bank, meet some of your could-be-future-colleagues, and follow us on social media by visiting Take care of yourself and your family with U.S.

Bank employee benefits.

We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.

That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S.

Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting U.S.

Bank participates in the U.S.

Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S.


The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.

Citizenship and Immigration Services.

Learn more about the E-Verify program.