Mission to Our Employees: Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services.
Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health.
Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.What we are looking for:The Desktop Engineer is an advanced level technical support resource responsible for hardware/software maintenance and day-to-day assistance on a variety of issues for our global internal staff.
This position delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies.
The role helps deliver standardized, resilient operating environments and implementation of a technology strategy for the firm's 2,500 workstations and remote access users.What you will do:Provide technical assistance to employees for complex issues in a 24x7 environment, providing excellent customer service inclusive of timely communication and status updates.Administer desktop management systems, including overseeing desktop imaging, providing automation through scripting and ensuring platform and application standards are followed.Act as a subject matter expert for technical support issues, conducting in depth research, working with vendors and documenting findings/resolution techniques for future use as needed.Act as primary support for Executive level management and off-site meeting/conference set up.Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security and productivity.Ensure all new and proposed software is tested with existing desktop image prior to deployment.Ensure proper documentation and use of the IT ticketing system, as well as timely follow up to confirm problems were fixed properly.Participate in and/or lead projects as assigned, such as evaluating current processes/standards, working on new acquisition integration deliverables and evaluating technical solutions to meet evolving business needs.
Perform and report on analysis to drive improvements within technical solutions (i.e.
impact analysis on platform level changes, root cause analysis following service interruptions, etc.)Partner with Information Security and Infrastructure teams to deliver continuity to the desktop environment.Keep peers and manager informed of trends, significant problems, and unexpected delays.Work in a 24X7 environment with the ability to work a flexible schedule that includes required participation in an on-call rotation for after-hours/weekends.Mentor and train junior team members.Requirements:Bachelor’s degree in relevant field required (equivalent years of work experience may be substituted)6 years of experience in a professional work environment supporting at least 500 users in a technical support capacity.Ability to routinely lift up to 60lbs (monitors, PCs and printers)Experience with the following required:Supporting remote users (remote access technologies such as VPN and Citrix preferred)PC configuration and Windows operating systems (extensive knowledge)Windows Family of Operating Systems and Microsoft Office products.Automated application deployment.IT Ticketing Systems.Disk level imaging solutions.Network operating systems and network topologies and protocols.Telecommunication systems and equipment.Adobe products (Acrobat, Photoshop).Working in an environment with sensitive information.Superb Organization and Prioritization skills.Strong troubleshooting and problem-solving skills.Excellent verbal and written communications skills.Track record of assisting Senior Management members under pressure.Ability to work independently on projects.Company Benefits:Very competitive salary & equity compensation.Excellent health, dental, vision coverage.401k benefits with employer matching contribution; immediately vested.Awesome people to work with.Becoming a part of a movement in telemedicine and building something that matters.For a more detailed look at our company and values, visit our website at At Teladoc Health we thrive on difference and individuality.
Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Job SummaryRequisition Number: DESKT02197Job Category: Information TechnologySchedule: Full-Time