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Applications Analyst 

adzuna-us  |  United States  |  

United StatesWest Dr, MD, 20814
Information Technology/Computing
Work Type:
Work Time:
Full Time


Title: Applications Analyst - Level 2 Location: Bethesda, MD Description: The HR Application Analyst role will provide analytical, systems and project management support as a member of the Enterprise HRIS team.

The primary focus of this role is the support and maintenance of the SAP SuccessFactors Talent, Learning, Career & Competency and Performance Management modules, including analysis and adoption of new functionality and system enhancements, adhoc reporting and troubleshooting of system performance issues through partnership with vendor and IT teams.

This role serves as a technical point of contact for assigned functional areas and assists functional customers with continuous process improvement, analysis of business needs to develop system configuration and data requirements, solution design, development and testing, as well as documentation and change deployment communications.

This role requires strong analytical, technical and communication skills and project management experience.

This role may support ongoing enterprise HR technology initiatives as needed.

Responsibilities will include: Direct engagement with stakeholders and end-users ensuring customer satisfaction through expert support, timely response, communication and consistent completion of deliverables.

Serve as liaison between HR and IT, communicating needs and assisting with technology issues as needed.

Partner and build collaborative relationships with functional customer, effectively capture functional requirements and manage system enhancement request process with IT.

Support effective system functionality adoption by analyzing change impact and communicating new releases to user community.

Support user training efforts and system functionality documentation.

Provide system support when escalations, pertaining to SAP SuccessFactors modules are raised, by working with appropriate team members and vendors to devise solutions that will meet customer deadlines.

Conduct gap analysis and root cause of problems and issues that are escalated to a tier 2 support helpdesk.

Develop documentation for and provide periodic training to tier 1 support helpdesk.

Provide testing support during system enhancements and new implementations.

Other related duties as assigned.

Skill/Experience/Education Mandatory Ability to conduct gap analysis and root cause of problems and issues that are escalated to a tier 2 support helpdesk.

Develop documentation for and provide periodic training to tier 1 support helpdesk.

Understanding of HR function, including talent development, succession planning, learning management, competency development and performance management processes Ability to manage projects to completion and on schedule including identification and mitigation of risks Ability to identify system issues and devise solutions Ability to develop and maintain positive professional relationships Experience in collecting end user requirements and translating them into technical specifications Excellent analytical and organizational skills; detail oriented Effective verbal and written communication skills Helpdesk customer support experience Desired Experience with SAP SuccessFactors modules, including Talent, Learning, Career & Competency and Performance Management modules Understands and can drive process improvement methodologies Experience executing system test plans System configuration experience Experience with large scale technology implementations - provided by Dice