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Voice Engineer 
(Job)

resume-library  |  United States  |  

Ref:
PARTNER-3ZUK34
Direct:
Employer:
Location:
United StatesUnited States (US)
Category:
Engineering/Engineering
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,resume-library

Description 

Voice Engineer

Role: Voice Engineer



Location: Atlanta, GA (Remote until client requests)



Duration: 11 Months



Required: Genesys Voice Cloud Experience a Must



Responsibilities:



Develop and maintain integration and cloud solutions



Design, create and/or troubleshoot and support of Genesys products



Develop, maintain and support complex Contact Centre requirements



Implement complex solutions involving web services



Configure and manage MLPA^ Virtual Network in Genesys PureCloud, establish our core services in the VNET, and enable Genesys PureCloud to serve as a part of MLPAs network.



Develop scripts to automate the deployment of resource stacks and associated configurations



Utilize native Genesys PureCloud services to meet the firms technology and resiliency requirements.



Drive Identity and access and configuration management, and monitoring strategy for Genesys PureCloud. Lead the design process for network connectivity to Genesys PureCloud.



Extend MLP standard systems management processes into the cloud including change, incident, and problem management. Establish and implement monitoring and management infrastructure for both availability and performance management.



Establish internal pricing and instance selection model for Genesys PureCloud virtual machines. Integrate Genesys PureCloud management tooling with MLP including automation of spin-up and spin-down and billing approvals.



Design and implement data protection options, including HA and BCP protection in Genesys PureCloud.



Qualifications



Bachelor's degree or equivalent experience



5+ years of Genesys (Pure) Cloud Development Experience in Contact Centre Solutions



Strong experience in Genesys solutions and its products and technologies



Experience in communications with customers representatives



Be able to focus on client's needs



Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-of-the-art call center solutions.



SDLC lifecycle for code deployments and experience working with git repositories



Familiarity with implementation and release management



Experience with Waterfall and/or Agile methodologies



Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.